Antoinette Mccoy Email and Phone Number

•Developed and organized an efficient Microsoft Word archive for forms, letters, and documents, resulting in reduction of paper use, and an increase in filing space •Managed high-volume calls, making over 100 calls daily to current and potential customers •Data entered customers’ information in database, followed Privacy Act by ensuring sensitive information was protected, faxed/emailed information to customers if requested•Researched and resolved customers’ inquiries within 24 hours, ensured customers were satisfied with outcomes, resulting in customers’ loyalty and 25% increase in repeat business •Provided support to office staff by ordering and maintaining supplies, monitoring sign-in/out logbook, scheduling appointments, and working on special projects