• Primary contact for new clients generating over $250K in annual revenue, ensuringseamless onboarding and establishing strong, trust-based client relationships.• Engage directly with Google stakeholders to discuss policy optimization and resolveprocess-related issues, influencing improvements that align with company goals.• Developed date calculator app using HTML and JavaScript for Onboarding and Sales teams,improving implementation scheduling accuracy by factoring in contract terms and companyschedules.• Designed and implemented custom workflows, automations, and triggers in Zendesk,achieving a 25% reduction in support response times and boosting customer retention rates in2023.• Generate and analyze custom reports and dashboards in Excel and Salesforce to monitorKPIs such as project completion rates and SLA adherence, providing actionable insights forproject delivery improvements.• Collaborate cross-functionally with Performance, Marketing, Data, Product, Sales, andEngineering teams to streamline the customer journey and drive higher product adoptionthrough platform enhancements.• Authored over 20 in-depth knowledge base articles for Confluence and Zendesk, includinghow-tos and troubleshooting guides, establishing robust self-service resources for users.• Support hiring and training processes for new and current team members, promoting smoothonboarding and fostering a culture of continuous growth and knowledge-sharing.

• Responsible for establishing an unforgettable first impression of Raptive and providing an exceptional client experience.• Manage internal & external onboarding knowledge base to reflect the company’s present product offerings. • Communicate complex advertising industry concepts simply and creatively.• Build and maintain excellent relationships with clients throughout the onboarding journey.• Crafting thoughtful, extremely detailed, and personal responses to clients using Zendesk and LiveChat.• Work cross-team to share site and earnings analyses using accessible language.• Being an active member of a distributed team via tools like Salesforce, Slack, G Suite, Zoom, Zendesk, Jumpcloud, and more.

• Designed and launched Shopify, Wix, and Editor X sites with custom elements, includingproduct configuration and downloadable content pages.• Implemented marketing pixels and integrations, improving overall website performance andresulting in a smoother customer experience.• Increased new customer acquisition by 40% through targeted Facebook and Instagram adcampaigns, driving growth and brand visibility.• Generated high-quality product listings by coordinating with business owners to optimizecopywriting, graphic design, and product images.

• Monitored 25+ projects with budgets ranging from $100K to $1.6M for key Fortune 500 clients,ensuring fiscal accountability and project success.• Produced detailed revenue and budget reports for the Director of Finance and seniormanagement, presenting critical KPIs to inform strategic decisions.• Led biweekly revenue meetings with project leaders to present current and projected revenuetrends.• Onboarded employees to Oracle PeopleSoft and Screendragon across 7 NA, EMEA, andAPAC offices, streamlining operations and improving system adoption.• Enhanced business processes by developing Excel dashboards and reporting templates,reducing report generation time by 15% and enabling faster, more accurate data analysis.

• Supervised communities of approximately 220 students for 3 consecutive years.• Responded to emergencies rapidly, facilitated conflict resolution and enforced college rules and policies.• Organized and led educational, cultural and social programs centered around department values of: Community, Ownership, Diversity and Self-Care. • Increased student attendance to social justice education programs (i.e., Race and Policing, LGBTQ issues, White Privilege) by consistently assembling over 50% of my building to attend events. • Experienced in using Photoshop, Microsoft Word and Graphic Design software for the marketing of programs.

• Oversaw more than 20 small to large scale events (i.e., Middlebury-Monterey Language Academy Summer of 2015 Mandarin and French, Latin Night, Gaming Tournaments, American Red Cross Blood Drive, Lectures).• Successfully supervised and mentored student employees.• Set up stage and operated audio and light equipment (i.e., Light Bars, Lavaliers, Mics).• Collaborated with Sodexo Food Services and Facility Department for event set ups.

• Engaged in group litigation processes.• Researched and analyzed various court cases.• Produced and participated in a mock trial.• Engaged in competition with Columbia Law School and Fordham Law.