Anton C. Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

- Data and trend analysis by collecting, analysing and disseminating detailed and accurate information for problem management of FTTN/B and Fixed Wireless network;- Deriving insights from the Network Problem Management (NPM) Team trend reports;- Driving problem identification, root cause analysis and confirmation using trend reports;- Creating temporary (workaround) and permanent fixes for identified problems, making them available and deploying them;- Increasing efficiency of… Show more - Data and trend analysis by collecting, analysing and disseminating detailed and accurate information for problem management of FTTN/B and Fixed Wireless network;- Deriving insights from the Network Problem Management (NPM) Team trend reports;- Driving problem identification, root cause analysis and confirmation using trend reports;- Creating temporary (workaround) and permanent fixes for identified problems, making them available and deploying them;- Increasing efficiency of problem management through continuous monitoring after permanent fix;- Ensuring high compliance of the network problem management process within nbn, managed service partners and vendors;- Collaboratively working with internal and external stakeholders (e.g. Tier 3, vendors and managed services) to resolve complex incidents and problem tickets;- Secondment to Project UNO - contributed in depth knowledge on the underlying issues in Hybrid Fibre Coaxil (HFC) for corrective measures and to improve performance of the HFC network;- Contributing to governance meetings with vendor & managed service partners and within nbn as required;- Attending meetings on behalf of NPM team for the technologies they manage. Show less

Melbourne, Victoria, Australia

- Performing analysis of alarms using various Operational Support System (OSS) components, monitoring network thresholds, taking preventative action according to agreed guidelines to minimise service disruption;- Executing the troubleshooting, resolution and escalation of network incidents through existing Network Management Centre (NMC) processes to support VicTrack customer Service Level Agreement (SLA) requirements;- Conducting impact analysis of all network incidents and planned… Show more - Performing analysis of alarms using various Operational Support System (OSS) components, monitoring network thresholds, taking preventative action according to agreed guidelines to minimise service disruption;- Executing the troubleshooting, resolution and escalation of network incidents through existing Network Management Centre (NMC) processes to support VicTrack customer Service Level Agreement (SLA) requirements;- Conducting impact analysis of all network incidents and planned works to identify, notify and update impacted customers;- Monitoring the performance of all telecommunication infrastructure elements, directing priorities, and correcting deficiencies where necessary;- Creating and producing reports to accurately assess priorities for network improvement, ensuring that customer networks are working at optimum levels;- Resolving network and service issues using pre-defined solutions;- Evaluating the efficacy of pre-defined solutions and escalating issues to relevant stakeholders (e.g. Tier 3 support, vendor or agent) to restore network/services in a timely manner. Show less

Melbourne, Victoria, Australia

- Ensuring the stability and integrity of the national transmission network and infrastructure;- Problem management of incidents by utilising root cause and common cause analysis over a period of time;- Liaising with vendors for resolution of problems, implementing control procedures (through change management using the known error database, workaround, and more), and continuously monitoring the solution to ensure maximum efficiency;- Providing day-to-day support for nation-wide… Show more - Ensuring the stability and integrity of the national transmission network and infrastructure;- Problem management of incidents by utilising root cause and common cause analysis over a period of time;- Liaising with vendors for resolution of problems, implementing control procedures (through change management using the known error database, workaround, and more), and continuously monitoring the solution to ensure maximum efficiency;- Providing day-to-day support for nation-wide transmission network issues, escalating and liasing with vendors for higher technical issues;- Ensuring customer satisfaction by resolving incidents in a timely manner according to Service Level Agreements (SLAs);- Effectively implementing the end-to-end incident management process through: monitoring and identifiying network events, initiating site attendance, repair, and rectification according to design specification, and managing site logistics, spare delivery, and network changes- Proactively detecting and reducing transmission related incidents, developing resolutions for known issues and applying workarounds according to design specifications;- Upholding professional communication skills when liasing with stakeholders in both written and verbal forms;- Maintaining a strong attention to detail on all tasks to ensure a high standard of work;- Conducting team discussions, generating feedback and finding new ways to improve the handling of workloads;- Produce accurate reports by analysing, investigating and verifying incidents, and determining the appropriate action;- Supporting new feature applications & testing activities. Show less