Formation of customer centric corporate culture. Short term and long-term CX strategy design and deployment targeted at profitability and market share improvement. Facilitation of CX gap analysis and closure through cross-functional collaboration. Management of teams of project managers.Corporate CX initiatives were turned to system. Pilot project with CHETRA dozers was resulted in 2024-25 development program that incl. design, product quality, service, coverage and employee experience… Show more Formation of customer centric corporate culture. Short term and long-term CX strategy design and deployment targeted at profitability and market share improvement. Facilitation of CX gap analysis and closure through cross-functional collaboration. Management of teams of project managers.Corporate CX initiatives were turned to system. Pilot project with CHETRA dozers was resulted in 2024-25 development program that incl. design, product quality, service, coverage and employee experience areas. Governance process along with continuous CX KPI measurement process based on the newly introduced CRM system were launched. Already realized Quick Wins incl. internal processes optimization, service standards update, improvement of dozer cabin ergonomics. Show less

Setup and development of dealer network in CIS countries, incl. development of processes of sales and operations planning (S&OP), launch of new products and services, financing. Strategic, tactical and operational management targeted at growth of sales volumes, market share and price realization. This resulted in KPIs' growth, incl. growth of market share by 6% YOY. Another function was cross-regional strategic project management

Development and execution of regional (Eurasia) company strategy by all key directions, incl. sales of machines, energy solutions, spare parts and financing. This resulted in identification of key value drivers and launch of strategy execution together with dealers. Management of teams of project managers and market analysts, preparation of materials for company executives. Latest examples of realized projects are localization of 773 and 777 off-highway trucks and construction of Caterpillar… Show more Development and execution of regional (Eurasia) company strategy by all key directions, incl. sales of machines, energy solutions, spare parts and financing. This resulted in identification of key value drivers and launch of strategy execution together with dealers. Management of teams of project managers and market analysts, preparation of materials for company executives. Latest examples of realized projects are localization of 773 and 777 off-highway trucks and construction of Caterpillar visitor center in Tosno (St Pet region) Show less

Development of sales and product support capabilities for building construction products, incl. backhoe loaders, wheel loaders, skid steer loaders, telehandlers, small excavators and work tools in Africa, Middle East, CIS and Mongolia. Management of international team of sales, marketing and technical reps. This resulted in yearly growth of sales and market share by 0,5-1%. Acquired work experience on international markets. Was based in Leicester (UK)

Coordination of regional (CIS and Mongolia) short term and long term business planning, pricing, ordering and logistics processes. Management of the team of forecasters, pricing analysts and order coordinators. Development of sales and operations planning (S&OP) process at dealerships, the process works successfully nowadays. Took one of the leading roles in setting up Construction Equipment Committee within Association of European Businesses, first chairman of Statistics Workgroup

6 Sigma projects management, incl. development and conduction of marketing research studies, voice of the customer collection, formation and management of solutions design workgroups, stakeholder management, change management, solutions implementation and control phase setup. One of the projects resulted in setup of the process of estimation of market share by regions of Russia that is used nowadays in Construction Equipment industry

Design and sales of power systems complete solutions. Realized projects include associated gas, parallel to the grid and stand-by applications. Stood at the origins of dealer network development in Russia, CIS countries and Mongolia

Management of turbine blades design, manufacturing, sales and logistics processes