Anton Savenkov Email & Phone Number

Bristol, England, Gb

California, United States

Leading the end-to-end planning and execution of software releases, fostering collaboration among development, testing, and operations teams to deliver releases on time and with minimal disruptions.Collaborating with stakeholders to identify and mitigate risks that may impact release timelines or product quality, ensuring proactive measures are in place for risk management.Improving and enforcing release policies and branching strategies to maintain the integrity and stability of production environments, enabling reliable software deployments.Working closely with product managers, developers, and QA teams to prioritize release activities, aligning them with business objectives, and minimizing potential risks.Conducting post-release analysis and gathering feedback to identify areas for process improvement, driving continuous enhancement of release management practices.Proactively developing and maintaining detailed release documentation, ensuring comprehensive and accurate records of release activities, configurations, and dependencies.

Berkeley, California, United States

As a Technical Support Manager at [Company Name], I am responsible for leading and managing a high-performing team of technical support professionals to deliver exceptional customer support and resolve complex technical issues. With a customer-centric mindset and a strong technical background, I ensure timely and effective resolution of customer inquiries and provide valuable insights to improve product functionality and user experience.Key Responsibilities:Team Leadership: Lead, mentor, and develop a team of technical support specialists, fostering a positive and collaborative work environment. Provide guidance and support to ensure the team's success in delivering exceptional customer support.Customer Support Management: Oversee and optimize the technical support process, ensuring efficient handling of customer inquiries and timely resolution of technical issues. Implement best practices and standard operating procedures to improve response times and customer satisfaction.Technical Expertise: Maintain a deep understanding of the company's products, technologies, and industry trends to effectively address customer challenges. Serve as an escalation point for complex technical issues and provide guidance and solutions to the team.Customer Relationship Management: Build and maintain strong relationships with key customers, understanding their unique needs and challenges. Collaborate closely with sales, product management, and engineering teams to ensure a seamless customer experience and drive customer success.Performance Analysis and Improvement: Analyze customer support metrics and key performance indicators to identify areas for improvement. Implement strategies to enhance team productivity, efficiency, and customer satisfaction. Drive continuous improvement through feedback, process enhancements, and training programs.

Berkeley, California

Bristol, United Kingdom

Custom made furniture, Furniture design and ergonomics.