Antoni Marinovic Email & Phone Number

Cambridge, Ontario, Canada

Cambridge, Ontario, Canada

▪ Leadership of a team of 37 people responsible for all central administration functions: accounts payable, business to business sales support, new customer account set-up, accounts receivable▪ Leadership within Procure to Pay task force established a dedicated purchasing team, reduced average invoice processing time from 35 days to 8 days, and reduced expenses by over $300k annually through early payment discounts▪ Improved business to business customer experience and partnered with Sales leadership to achievetargets by redesigning processes and providing change management across multiple departments

▪ Managed a team of 51 analysts, planners and dispatchers providing strategic operational support to 26 Canadian markets▪ Real time scheduling of over 700,000 service visits annually, created staffing plans, proactively managed seasonal third-party contractor capacity, and optimized service delivery▪ Leveraged customer experience data to design and implement a new service delivery model which achieved best in industry customer service levels while simultaneously reducing operating expenses▪ Trusted advisor to over 80 field managers across Canada and the United States

Cambridge, Ontario, Canada

▪ Developed and implemented daily demand forecasting and predictive modeling which produced staffing plans to achieve customer service objectives at lowest possible cost▪ Produced Annual Operations budget and partnered with field Managers to achieve targets through focus on key metrics

Cambridge, Ontario, Canada

▪ Implemented Mobile Workforce Management software system which automated dispatch, planning and scheduling of all field service activities across Canada