Assisted in day-to-day operations.• Provided top tier customer service• Managed orders from receipt through delivery• Spotted at construction sites, while performing other assignments by multi-tasking• Administered quote process• Handled scheduling• Maintained various Excel tables• Managed Instagram, Facebook and LinkedIn• Carried out safety training• Oversaw safety compliance• Booked Working at Heights training for all employees and translated the course for them• Looked for tenders by cold calling• Wrote emails• Did promotional work• Answered calls• Translated from English to Ukrainian and Russian and vice versa• Provided personal assistance (park reservations, getting a fishing license etc)• Researched laws and regulations• Created invoices• Found suitable aluminum and glass manufacturers• Posted job offers and was in charge of the hiring process

Maximized productivity of dispatchers, helped them in tough situations. Saved the company by removing freight guard reports. Recruited and trained employees.• Resolved miscellaneous problems with brokers, drivers, pickup/delivery locations and other entities• Filled out setup agreements with brokers extremely quickly (7 seconds – 4 minutes) and requested certificates of insurance with brokers listed as certificate holders or additional insureds• Removed freight guard reports from Carrier411• Looked for new customers to work directly with• Set up a way to haul freight to and from Canada• Acquired various documents for the company: Hazmat Certificate, Broker MC, Surety Bond, etc.• Administered collective agreements• Recruited over 600 Sprinter Van & Box Truck owner-operators by cold calling and answering calls from Indeed, answered objections during cold calls• Checked candidates' documents and gave feedback• Led and directed work of 10+ HR team members and handled hiring, training and termination, recruited dispatchers• Managed the company's Indeed account and came up with a way to use it efficiently, while paying $0 for it – thus saving the company $569,500 in Indeed fees, wrote job descriptions

Was the right hand of a dispatcher. Did everything that was needed to keep the company running, apart from booking loads. • Answered to broker inquiries, gave ETA and location updates, made sure each pickup/delivery went smoothly• Negotiated TONU/detention/overlay reimbursements with brokers• Arranged port pickups/deliveries for drivers without TWIC cards, arranged port escort services• Resolved miscellaneous problems with brokers, drivers, pickup/delivery locations and other entities• Handled Sylectus (truck load board)• Filled out setup agreements with brokers extremely quickly (7 seconds – 4 minutes), requested certificates of insurance with brokers listed as certificate holders or additional insureds, filled out rate confirmations• Checked BOLs and PODs to make sure they fit all requirements• Oversaw ELD (log book) usage daily, maintained strict driver compliance with log book regulations• Managed NexTraq (fleet tracking and management system)• Managed ProTransport and came up with a way to cut costs of using the program by 50% - thus saving the company $2,880• Oversaw vehicle maintenance• Was in charge of having difficult conversations• Removed freight guard reports from Carrier411• Made reports of all kinds (IFTA tax reports, extensive profit reports, salary/toll/log book/fuel expenditure reports)• Controlled our RTS Financial (factoring company) account• Created invoices• Received insurance reimbursements and reimbursements for being wrongfully charged by our fuel card company, phone company, toll companies, etc.• Fixed all technical issues with office phones and trucking software• Kept track of documentation expiration dates• Administered collective agreements• Recruited 53' Flatbed Conestoga and 53' Stepdeck company drivers and owner-operators• Led and directed work of 4 other team members and handled training• Managed the company's Indeed account and wrote job descriptions

Wrote and edited articles.• Completed thorough research into assigned topics• Utilized writing, editing, and proofreading skills to produce engaging and error-free content• Proofread and edited other writers' content