Antonio Arce Email & Phone Number

Edgewater, Nj, Us

Paramus, New Jersey, United States

- Provide solution-based recommendations to address customer technology needs, ensuring no customer is left unserved.- Foster a supportive environment by asking thoughtful questions, actively listening, and taking detailed notes.Collaborate with team members to deliver seamless customer support and resolve complex issues.- Diagnose and troubleshoot a variety of software and hardware problems using specialized tools and techniques.- Leverage technical expertise and passion for technology to create positive, solution-driven customer experiences.- Handle customer inquiries with professionalism, providing clear communication and effective solutions.

Ridgefield, New Jersey, United States

- Resolved password-related security issues to enhance account protection and safeguard sensitive information.- Troubleshot and secured company website vulnerabilities, ensuring compliance and stable online operations.- Physically repaired and secured office hardware such as printers, computers, laptops, preventing potential data breaches and ensuring operational continuity.- Set up Remote Desktop Protocol (RDP) connections for company computers, ensuring secure remote access while maintaining strict access controls.

Fort Lee, New Jersey, United States

- Conducted extensive research and introduced an advanced security protocol, mitigating potential security vulnerabilities by 40%.- Developed APIs and integration solutions to connect applications with external systems, improving data exchange and interoperability.

New York City, United States

- Managed records of service requests and follow-up processes, enhancing customer satisfaction.- Assisted in the training of 10 new hires on troubleshooting techniques, software updates, and customer service excellence.- Installed, configured, and updated over 15 operating systems (Windows, macOS, Linux) a week.

Certified Ethical Hacker, Cyber Security

This certification validates advanced knowledge and skills in ethical hacking methodologies and penetration testing techniques.

Cyber Security Analyst & Ethical Hacker

Completed a comprehensive cybersecurity program, beginning with learning vital skills to protect digital information, essential for anyone.

Network Defense & Security, Cyber Security

CyDefSec certification validates a practitioner's knowledge of information security beyond simple terminology and concepts. This.

Cyber Security Foundations

Computer Software Engineering

Informatioin Technology Management, Computer Science And Business Management