• Liaison between internal and external team members and end users• Developed timing and mitigation plans to meet performance requirements• Helped build, from scratch, a new knowledge base for field staff• Created and maintained clear, concise project plans and collaboration development through Service Area Managers, while developing strategies to meet deadlines• Implemented and reviewed software, test plans, data, and reports to ensure product complies with requirements

Started as Board Member in March 2024. Promoted to President in September 2024.As President of Comprehensive Health Education Services, I bring a unique blend of expertise in IT infrastructure, SEO, website analytics, and hybrid advertising through web and social media platforms. With a deep understanding of technological advancements and digital marketing strategies, I contribute valuable insights to enhance the organization's online presence, optimize its digital platforms, and drive targeted outreach campaigns. My responsibilities include policy creation and management, assisting in the review and signing of documents related to audits and state charitable registrations, and presiding over board meetings. My skillset empowers the leadership team to make informed decisions that align with the company's goals and ensure its continued growth and success in the ever-evolving digital landscape.

In my role as a Founding Director, I play a critical role in guiding our company's strategy, overseeing its growth, and ensuring that we consistently provide top-quality food and excellent service to our customers.My responsibilities include a few key things: First, I help set our long-term goals and plans to make sure we're on the right track. I also develop and put into action strategies to help our business run smoothly and succeed. In our kitchens, I work on creating a culture that values creativity and consistently delivers high-quality food. Lastly, I establish partnerships with other businesses to help us reach more people who might enjoy our pizza.I'm really committed to making Mythical Pizza a favorite spot for pizza lovers and anyone who enjoys a little bit of magic with their meal. We aim to make dining with us an extraordinary experience that sparks your imagination and takes pizza to a whole new level.My leadership style is all about being passionate about finding new and exciting ways to make our pizza even better. We're not just about serving pizza; we want to change the way people think about pizza and make it a memorable experience for everyone.

• Oversees all departments, including finance, public relations, community outreach, and clerical• Manages activities related to budget and programmatic planning, fundraising, and public-relations campaigns• Evaluates existing programs and services• Develops and implements new initiatives based on market analysis and evaluations• Assures programmatic and budgetary compliance of programs according to funding objectives

• Worked on a team Desktop-as-a-Service of professional technicians providing specialty services to the Commonwealth of Virginia under the Virginia Information Technology Agency (VITA)• Designated team point of escalation for troubleshooting, and defect and enhancement reporting for the company’s products and services• Acted as the primary role model, coach, and mentor within the technical team while contractual transition was taking place between Northrop Grumman and Iron Bow Technologies.

• Personally responsible for over 1,500 Commonwealth of Virginia users within a 1,300 square mile area providing on-site Desktop-as-a-Service (DaaS) support as well as network maintenance and service• Team point of escalation for troubleshooting, and defect and enhancement reporting for the company’s products and services• Acts as a role model, coach, and mentor within the support team• Provides technical training and knowledge transfer to internal or external parties• Setup and support of desktops, laptops and peripherals• Provides end-user support with a multitude of different software and hardware platforms• Investigates, prioritizes, diagnoses, documents and resolves routine software, hardware and network problems• Understanding of the foundation architecture, hardware, and software used by state agencies• Consistently meets required response, service, and resolution times• Provides excellent interpersonal and customer service management skills• Fosters a customer-focused environment that encourages information sharing, team-based resolution activity, with focus on improving customer, and employee experience• Provides timely communications with team regarding changes, system interruptions, and new tools and documentation resources

• Works with all aspects of social media including Facebook, for The Church at Winchester• Oversee company website for updates and increase community participation in content• Assists the church with their social media by providing input and feedback• Promotes events and ministries, share links to videos, articles and podcasts related to the church• Promotes weekend services through quotes from the sermons and retweets• Assists in responding to comments, questions and prayer requests

• Direct project manager for planning and implementing a Kitchen Cabinetry social network utilizing IBM’s Lotus Connections for an international production environment throughout the entire company.• Utilized as a store-level IT support technician working with setup/maintenance of store based Linux and Windows XP/7 terminals, as well as maintaining the store Cisco routers and fiber-optic connections.• Grew a successful clientele through referrals, based on an outstanding reputation throughout Northern Virginia for integrity, style and design innovation.

• Supervised technical staff of 5 employees by prioritizing and assigning work, conducting performance evaluations, and ensuring staff was trained.• Responsible for troubleshooting, diagnosing, installing, upgrading, configuring, and repairing computer systems and network system components.• Provided comprehensive system support, configuration, maintenance, and training for eastern Virginia's school systems.

• Assisted in the build and management of Information Systems, Technical Support, Product and Repair Departments, supervising a staff of over 20 employees.• Performed full life-cycle project management to ensure completion and success, including developing and implementing project plans and managing project time lines and budgets.• Responsible for the strategic development and implementation of cost-effective training and support solutions designed to provide improved productivity, streamlined operations, and faster access to critical information.• Served as primary point of contact on a 24-hour, 7-day-a-week basis for Network Operations, Customer Service Operations, Computer Operations, and Help Desk.