Antonio Deamon Email & Phone Number

Justice, Il, Us

Chicago, Illinois, United States

○ Provide timely assistance to end-users, troubleshoot hardware and softwareissues, and resolve technical problems to ensure smooth operations.○ Manage and maintain IT systems, including servers, networks, and databases, tooptimize performance, security, and reliability.○ Plan, deploy, and maintain hardware, software, and network infrastructure tosupport business operations and meet organizational goals.○ Implement security measures, conduct risk assessments, and ensure compliancewith regulations to protect data and mitigate cybersecurity threats.

Chicago, Illinois, United States

● Deliver strategic oversight over daily operations, meticulous managing staff performance, improving processes, andstriving to achieve UPS’s objectives with a forward-thinking approach● Partnered with Human Resources (HR) to resolve concerns of safety and security, including addressing trends toimplement new procedures that mitigates future escalations● Champion the professional development program of newly hired lead warehouse workers through training and mentoring● Oversee customer satisfaction in direct delivery department and develop systems to track and log work issues● Review sales reports to determine accounts that are down in sales and profit, as well as to support warehousemanagement with data-driven insights for the implementation of plans to increase revenue goals● Spearheaded the reinventing of the CACH location's supervisor training process to ensure proper evaluation ofmanagement capabilities and provide more resources to accommodate with training● Play key role in resolving technical issues, employing strong knowledge of systems and hardware to resolve concerns

Chicago, Illinois, United States

● Monitored and ensured that all facility equipment is working correctly and meeting production standards● Drove team performance by effectively allocation assignments, setting deadlines, and reviewing work● Supervised nearly 300 unique employees, ensuring that all work was satisfactory and that employees were engaged tosustain team morale and support their career progression● Directed 7 supervisors through the work day while monitoring production to achieve the day’s goal● Attended corporate meetings to discuss logistic improvement opportunities and provide insights into field operations● Oversaw 40 unloading bays/docks, preventing wasted time and backlog to maintain adequate workflow efficiency● Facilitated training of supervisors, developing a cohesive and unified management system● Handled attendance, recorded work commitments, and managed pay for 80 employees

Chicago, Illinois, United States

Accountable for installing network server-side applications, such as Network Backup, VMware, and SQL● Oversaw technical equipment maintenance, inventory, as well as ensuring compliance with licenses● Demonstrated system administration expertise, tasked with assisting users on the network by assigning file access,ensuring security, managing GPOs and scripts, and maintaining configurations to sustain standards● Delivered exceptional technical Support for local help desk tickets for PCs affiliated with office users and machines,showcasing strengths in conducting root cause of analysis through troubleshooting techniques for timely resolutions● Exhibited proficiency in remote monitoring and management tools, with hands-on experience in N-Central● Managed operating systems, including Microsoft Windows 10/11, 8, 7, macOS, iOS, and Android● Utilized advanced troubleshooting skills for Office 365, Google Apps, and SaaS Cloud File Sharing products