• Pursues positive outcomes for customers by leveraging resources and technical acumen.• Engages various customer groups to find technological solutions to their needs.• Maintains product and service knowledge through continuous learning and self-education.• Identifies customer needs and connects them with appropriate solutions or team members.• Collaborates with peers and leaders to execute innovative strategies and deliver business impact.• Maintains organization and appearance of store, adjusting layouts as necessary.• Stocks and replenishes products, ensuring pricing accuracy and setting up new displays.

• Provided training for entities in various Microsoft Office programs.• Facilitated events for youth to engage with Bing & Windows.• Offered M365 & device sales solutions for small businesses & end users.• Delivered sales solutions for consumers in Sydney, Australia.• Met sales metrics, connecting with both active & dormant contacts.

Identified problems and communicated solutions to customers on their devices & softwarePerformed Hardware & Software installs, and also repairs.Provided personal training to customers, to helped them acquire knowledge and skills in Microsoft Services & DevicesFacilitated Community Events In and outside of the storeExecuted sales and service directives from management.

• Provided product knowledge & solutions, current promotions, and community events• Performed Personal Training to customers in Windows, and Office • Facilitated Community Events in and outside of the store• Executed sales and service directives from management.

Ensured accurate record keeping, accounting, and reconciliation of store inventory.Enforced company processes, policies, and procedures.Recruited, and effectively trained associates on all aspects of their jobs.Provided current product knowledge, merchandise promotions, and communicated all company sponsored events.Successful in meeting individual sales, shrink, and contest goals.Performed open & closing duties, cycle counts, balancing cash, and maintaining a clean store environment