Antonio Fields Email & Phone Number

Hampton, Virginia, United States

• Complete setup for all new users’ hardware/software prior to start date• Disassemble and reassemble PC’s using various tools and procedures, install and configure• Provide technical assistance and educate end users for a host of issues relating to network connectivity, VPN, web-based portal, printers/scanners, PCs/Laptops.• Support customers in the area of system/user access, functional application support, and performance issues.• Maintain hardware and software inventory; provide weekly update to IT team • Clone computer using imaging software; maintain clone images• Respond to requests for technical assistance via phone or electronically (tickets); use remote desktop software to resolve immediate issues• Track all problems through resolution with an exceptionally high first call/ticket resolution with most issues resolve within 10 mins. • Stay current with latest technology, changes and updates• Provides after-hours support for City council meetings and Emergency Operation Center• Escalate unresolved incidents to internal teams: Systems/Networking Administrator or external to vendors. • Manages a team of three support specialist with an end user group that consist of 1300 users.

Newport News, Virginia

• Provide fiber to home activation support• Initiating service order corrections and changes• Encompasses trouble-shooting end user's reported problems, thoroughly and accurately documenting problem in Verizon's trouble management tool.• Analyzing and resolving a high percentage of initial customer contact in the areas of PC/LAN/WAN, Mainframe and Server.• Appropriately routing tickets based on support provided instructions in an accurate and timely manner.• Lead subject matter expert for My FIOS app

Chesapeake, Virginia

• Assist in testing and evaluation of current and new products• Provide technical support to customers via telephone and written communication• Exercise judgment within defined procedures and practices to determine appropriate action with customer callers• Enter call information into call tracking database

Norfolk, Virginia

• Trained and supervised staff of 20 personnel• Operate multiple Tactical Digital Information Links: Link 11/16, Sat-16• Direct the tactical integration of joint inter-service link operations, controls communications, overall track processing, sensor information correlation, and link integration within the theater of operations.• Scheduled military training routes • Maintained daily log books• Served as Geographic Area Assignment Coordinator and Interface Control Officer of Atlantic Fleet• Operate surveillance radars and provide target plotting data to the combat information center

Bachelor Of Science (B.S.), Healthcare It, 3.4

Bachelor Of Science (B.S.), Network Security, 3.23