Helpdesk Support Supervisor
Current- Complete setup for all new users’ hardware/software prior to start date
- Disassemble and reassemble PC’s using various tools and procedures, install and configure
- Provide technical assistance and educate end users for a host of issues relating to network connectivity, VPN, web-based portal, printers/scanners, PCs/Laptops.
- Support customers in the area of system/user access, functional application support, and performance issues.
- Maintain hardware and software inventory; provide weekly update to IT team
- Clone computer using imaging software; maintain clone images