Antonio Delgado Email & Phone Number

Amsterdam, North Holland, Netherlands

★ Planning, scheduling, budget management, execution, and delivery of Quinyx implementation projects for large and multi-country projects. ★ Act as the primary interface with the customer’s Project Manager and responsible for creating and managing a detailed project plan to monitor and track project progress.★ Lead the definition of project scope and objectives, involving all relevantstakeholders.★ Responsible for coordinating internal resources and third parties/vendors in theexecution of projects.★ Manage changes to project scope, project schedule, and project costs, and ensure resource availability and allocation.★ Work with the product management and development organisation to channel client feedback and solutions into future releases of the Quinyx product suite.★ Support the sales team creating budget estimations and implementation timelines for upcoming projects.

Utrecht Area, Netherlands

★ Team Management:- Help the Design team to create high-quality designs by combining the design principles with the business requirements;- Remove impediments to the team's progress by answering queries or seeking answers from the Product Owner or the Development Team;- Coach the Design team to become proactive and autonomous in their work;- Facilitate brainstorming sessions;- Represent and support the team when presenting the designs to the Product Owner;- Coach the team to evaluate and process with external requests;★ Project Management:- Perform analysis of existing products and content to identify localization requirements;- Analyze new products and functionalities to identify, support and follow-up on content and design improvements;- Coordinate the usability assessment of ReadyTech products;- Plan the different stages and activities of the localization projects; - Coordinate the activities of external localization vendors, translators, and reviewers;- Create the project documentation and instructions for the different localization, review and QA processes;- Manage the content and resource files through the localization process.★ Software Quality Assurance:- Perform application QA reviews to identify problem areas;- Create QA instructions and documentation for localized UI reviewers;- Schedule and manage the reviewing and testing of localized applications and content;- Support the QA reviewers to ensure the quality of the delivered products.★ Account Management and Customer Support:- Supervise a pool of internal and external language translators and reviewers;- Identify, contact and evaluate new professionals to be added to the pool of language specialists;- Support the external translators with queries about the functionalities to be localized.

Utrecht Area, Netherlands

★ Project Management:- Perform analysis of existing products and content to identify localization requirements;- Analyze new products and functionalities to identify, support and follow-up on content and design improvements;- Coordinate the usability assessment of ReadyTech products;- Plan the different stages and activities of the localization projects; - Coordinate the activities of external localization vendors, translators, and reviewers;- Create the project documentation and instructions for the different localization, review and QA processes;- Manage the content and resource files through the localization process.★ Process Improvement:- Provide localization expertise and strategic insight to cross-functional teams;- Evaluate, improve, automate and optimize the existing localization process.★ Software Quality Assurance:- Perform application QA reviews to identify problem areas;- Create QA instructions and documentation for localized UI reviewers;- Schedule and manage the reviewing and testing of localized applications and content;- Support the QA reviewers to ensure the quality of the delivered products.★ Strategy and Global Deployment:- Work cross functionally with production development, QA, marketing and sales to define and execute localization projects for our international markets;- Coordinate with production the releases of the different language groups.★ Account Management and Customer Support:- Supervise a pool of internal and external language translators and reviewers;- Identify, contact and evaluate new professionals to be added to the pool of language specialists;- Support the external translators with queries about the functionalities to be localized.

Amsterdam Area, Netherlands

★ Project Management:- Meet with customer to understand country blueprints, evaluate needed solutions and agree on project deliverables and timelines; - Create product specifications in consultation with the development team;- Plan, manage and drive the implementation projects with agreed solutions; - Create relevant project-related material and documentation for operations.★ Process Improvement:- Liaise with the customer’s country users to identify process deviations and improvement opportunities;- Evaluate and design new processes;- Manage and deliver.★ Software Quality Assurance:- Actively participate in the requirement capturing and formal specification of needed changes;- Support the User Acceptance Testing to ensure the quality of the delivered products.★ Strategy and Global Deployment:- Negotiate with the Customer the timeframe and scope of implementation and improvement projects belonging to the Programme;- Coordinate a group of 3 Project Managers for timely completion of projects.★ Training:- Manage the Training Material repository;- Provide hands-on training on deployed functionalities and procedures, both onsite and online/remote trainings.★ Account Management and Customer Support:- Maintain regular contact with our customer’s local and global team to support business continuity, maintain relationship and seek improvement opportunities;- Act as operational process support for implemented countries (SEAP and Global);- Support the regular Problem Management meetings.★ Business Intelligence: Design, develop and evaluate required reports to supervise operations

Utrecht Area, Netherlands

Quality Manager★ Project Management: Successfully developed and implemented a new quality solution for a desk of 100+ agents, achieving remarkable improvement in the end user and customer satisfaction★ Software Project Management: Coordinated and supported the development of required software and applications to support the quality system and automatic survey system★ Change Management and Process Improvement: Coordinated the changes in the processes and the agent mindset to achieve a higher quality satisfaction.Account Management: Liaised regularly with customer to analyze project results and next actions.Team Manager★ Team Leadership: Managed, motivated, coached & developed different teams of 5-25 service delivery agents (Technical Support, Italian Technical and Customer Support and Second Line Support).★ Operations Management: Allocated/scheduled resources to make sure that the customer SLAs were met on a daily basis★ Management: Conducted interviews actively participated in the hiring of candidates and decided on employee renewals.

Málaga Area, Spain

★ Operations Management: Controlled the correct distribution of containers within the terminal★ Process Improvement: Created and coordinated the Quality procedures and documents★ Teamwork: Worked closely and effectively with all team members to guarantee that the operations are finished on time and in a smooth manner★ Training: Mentor new starters on tooling, communication and procedures

Málaga Area, Spain

★ Project Management: Managed the full software translation and testing process; coordinated the communication flow between customers and translators; controlled the product delivery to ensure projects met all deadlines and customer requirements★ Account Management: Negotiated translation rates and project deadlines with customers★ Team Management: Liaised with translators and controlled resources (equipment, databases, etc.)

Málaga Area, Spain

★ Translation: Produced high quality translations for technical texts in multiple formats and for different applications: Software Programs, Content Web Pages, Help Systems, Printed Manuals, etc.★ DTP: Compiled files and help systems to ensure no links were damaged during the translation process.★ User Acceptance Test: Conducted full review of translated applications and online systems to ensure all text fitted in the screen and matched the application context.★ Review: Successfully reviewed other translators’ work and give feedback to ensure the highest quality of the delivered product★ Teamwork: Successfully worked in close cooperation with other translators and coordinators to ensure consistent translations and meeting deadlines

Business Management

Module 1 - Challenging conversations (Motivating through communication) Module 2 - Leadership strategies Module 3 - Building high.

Bachelor'S Degree In Translation And Interpreting, English & French