Antonio Hicks Email & Phone Number

• Frequently checks the ticketing system for incoming service desk request; vets request thoroughly then evaluates, prioritizes, and executes. • Solve problems that do not have documentation by walking customers through established processes for solving problems over the phone or/and in person and utilize critical reasoning in solving the problem. • Manages overall information technology day to day operations to improve infrastructure cost, performance, and end user satisfaction.• Provides support and maintenance for in-house computer system, including carrying out diagnosis, upgrade, repairs and maintenance, and installation of all equipment and hardware device, as well as ensuring top performance of workstation.• Participates in the IT onboarding process of new employees by installing and configuring appropriate hardware, systems, and applications (Microsoft Windows and MacOS software). • Keeps inventory of all equipment, software, and license users.• Keeps up to date on emerging technologies and recommends changes as appropriate.• Troubleshoots network load and bandwidth issues related to video conference/webcasting/livestream.• Provides technical assistance regarding the types of visual aid.• Maintains key facilitator database for external locations and coordinates multi-point teleconferences.• Provides system training, assists with presentations, and recommends VTC set-up methods/approaches.• Schedule inspections and plan regular maintenance and building repairs. • Purchases supplies and equipment for engineering department. • Manages contracted maintenance, repairs, and construction within the building. • Work as a team player with co-workers and in conjunction with other departments. • Checks that agreed work by staff or contractors has been completed satisfactorily and follow up on any deficiencies• Ensure the work environment of the company complies with set health and safety requirements

Washington D.C. Metro Area

• Responsible for meticulous upkeep of grounds, amenities, building interior/exteriors and office spaces, parking lots for 300 employees.• Changed department layouts, workspaces, and cubicles.• Managed and maintains relationships with all facility related service providers.• Collaborative with contractors to scheduled maintenance, and/or scheduled for issues that arose.• Solicited for bids and subsequent price and contract negotiations with venders. • Reviewed and preliminarily approved invoices and assured that services are being fulfilled according to contract.• Assisted in the organization and planning for the company’s 10-15 meetings per week and on-site events.• Coordinated facility related tasks relating to employee on-boarding and off-boarding (e.g., workstation set up, employee photos, etc.).• Provided on-site support as liaison to vendors when called upon.• Recorded and documented over 25-100 incident tickets with Salesforce weekly.• Coordinated and assisted with departmental and employee moves.• Maintained knowledge of facilities and followed through on preventative maintenance standards.• Responsible for managing 50-75 incoming and outgoing shipments. This includes preparation of outgoing packages, return shipments and receipt of credit union related deliveries (i.e., Supplies, purchases, equipment). This may also require managing large possibly heavy parcels. Incoming shipments are to be confirmed upon receipt and delivered to the appropriate party.• Marked stock items using identification tags, stamps, electric marking tools and another label equipment.• Responsible for inventory of office supplies and computer peripherals as well as purchasing and logging receipts of all supplies. • Setup and disassembled laptops and desktops for new hires or retired employees.

Bachelor Of Science - Bs, Computer Science

Minor in Cybersecurity

Associate Of Science - As, Engineering