Antonio Müller Madureira Email & Phone Number

Rio De Janeiro, Rio De Janeiro, Brazil

Perform triage, root cause analysis, debugging and troubleshooting across one-to-many Atlassian products;Respond to customer queries in a timely and accurate way, via customer service portal, video-call or chat;Identify customer needs and help end-users with the product in the correct way;Teamwork ambassador providing listening and active listening, collaboration, cooperation and sharing knowledge;Follow up with customers to ensure their technical issues are solved.

Rio De Janeiro E Região, Brasil

Project Management;Product Design;Marketing Campaigns;Landing page development (WordPress);E-commerce (Shopify, Woocommerce, and Magento);Data Analysis (MySQL, Excel, Python);Several customers for 11 years

Remote

Supporting our members and customers.Responding to customers who report issues with their website(s), plugins or hosting services and handling/debugging issues.Hanging out in the WordPress.org forumsHelping customers with their WordPress problems by logging into their websites, diagnosing issues, and offering solutions.Writing clear and helpful responses to customer queries via email, chat, and our forum.Providing knowledgeable recommendations for solutions to handle customer feature requests.Providing our developers and Second Level Support Team with clear and detailed bug reports for escalation.Documenting & summarizing tests or troubleshooting steps for communicating both with customers and colleagues.Assisting with and solving all manner of WordPress questions with style!Being an active part of the Incsub team.

Rio De Janeiro, Brasil

Supporting technically 4 core teams, B2B, IO, Intelligent Search and CMS / Composable Commerce.Dealing with Directors and C-level from LATAM, EMEA, US, and Brazil for sprints prioritization.

São Paulo, Brasil

Mid-Level position, contributing with development of new features and maintaining services at Pinguim.app.br, writing documentations, planning architecture with the product owner and Senior's dev team. Technologies: WordPress, PHP, Vue.JS, Javascript Vanilla, Node.JS, GulpGraphQL, Rest API, MySQL, DynamoDB, AWS EC2, S3, Docker.

Rio De Janeiro, Brazil

https://www.instagram.com/kelebraconstrucoes/ General construction companyPrefabricated houses,Buildings on demand,Concrete paving,Demolitions and Renovations,Contentions and Dams.There is no big or small service for our company.Ask for estimates on DM.

Rio De Janeiro E Região, Brasil

Developed websites for the Councilor and for the PSC political party,Internal system with various functions, such as calendar, CRUD, tasks, reminders (PHP + MySQL + JS),Data Management (PHP + MySQL Dashboard)Content and material creation for social networks (Facebook, Twitter, Instagram)Interface and campaign design (Illustrator, Photoshop, Canvas) andEdited videos for Youtube and Facebook (Final Cut pro X).

Rio De Janeiro E Região, Brasil

Development of Oracle PL SQL reports;Briefing with employees from different sectors to identify their needs;Development of tools and forms to facilitate the day-to-day of employees;Intranet maintenance in ASP.NET.

Nova Iguaçu E Região, Brasil

Customer support,Server and network support.Backup Management,Charts with data in Excel,Proxy and Firewall Management.

Financial analysis of major health surveys;Accountability for projects;Internal audit;Excel, Access, VBA.

C Bootcamp, C Classes

High School, High School/Secondary Diplomas And Certificates