Wesley Nery Email & Phone Number

São Paulo, Brasil

As a member of the Cloud Support Services (CSS) team, my role is to deliver LEGENDARY support with a strong customer focus for enterprise clients, leveraging some of the best Cloud-based solutions. Each day, I am dedicated to ensuring customer satisfaction by managing risks and maintaining the highest standards of service delivery.In my position, I ensure that our support services are scalable to meet the complex demands of large enterprises. By understanding and addressing their unique… Show more As a member of the Cloud Support Services (CSS) team, my role is to deliver LEGENDARY support with a strong customer focus for enterprise clients, leveraging some of the best Cloud-based solutions. Each day, I am dedicated to ensuring customer satisfaction by managing risks and maintaining the highest standards of service delivery.In my position, I ensure that our support services are scalable to meet the complex demands of large enterprises. By understanding and addressing their unique needs, I contribute to creating long-term relationships and delivering exceptional customer experiences. On the technical front, Jira Service Management stands out as a leading IT Service Management (ITSM) suite. It offers a comprehensive range of features, including customizable customer experiences, robust automation tools, and a complete asset management platform. Show less

Hortolândia, São Paulo, Brasil

Worked for Sprint (T-mobile) as a Middleware/Application Integration Engineer and Site Reliability Engineer in a high-availability and critical environment, having responsibilities for the administration and maintenance of Unix/Linux systems, like RedHat, AIX, Solaris e HP-UX. Worked with IBM Mqueue, IBM Websphere, IBM Datapower, MULE, Apigee, Apache, Jboss, Perl, Python, and shell scripting, just to cite a few.I worked with multicultural teams from various countries, such as India, the… Show more Worked for Sprint (T-mobile) as a Middleware/Application Integration Engineer and Site Reliability Engineer in a high-availability and critical environment, having responsibilities for the administration and maintenance of Unix/Linux systems, like RedHat, AIX, Solaris e HP-UX. Worked with IBM Mqueue, IBM Websphere, IBM Datapower, MULE, Apigee, Apache, Jboss, Perl, Python, and shell scripting, just to cite a few.I worked with multicultural teams from various countries, such as India, the Philippines, Mexico, and the United States. As a technical leader, I helped newer people on the team to get up to speed and familiarize themselves with the tools and systems developed.Some of my other responsibilities included monitoring systems and applications in environments from Development to production and automating processes with Shellscript, Perl, and Python. Show less

Campinas, São Paulo, Brasil