Responsible for planning, organizing, and developing of the overall operation of the Housekeeping and Laundry Department in accordance with federal, state, and local standards and guidelines along with assuring the highest degree of quality guest care is maintained at all times. Responsible for staffing, scheduling, training and developing hourly and salaried associates.

Oversaw two 300-plus unit Bluegreen timeshare Resorts in East Tennessee. Increased Guest Satisfaction scores by 10%. Conducted weekly Quality Assurance Inspections to ensure units are cleaned to standards. Reduced turnover rate by 25%. Improved relationship with Resort Management to ensure long and successful partnership

Oversee cleanliness of entire vessel including over one thousand guest staterooms, 545 crew cabins, Public Space, Pool Deck and Crew Area. Responsible for over 180 crew members from over 25 countries. Performed monthly inventories of supplies, linen, terry and equipment. Increased satisfaction scores from both crew members and guests in the 4th Quarter of 2012, 2nd Quarter of 2013 & 4th Quarter of 2014.

Increased guest loyalty and satisfaction scores by 25%. Developed and executed departmental inspection tracking system that ensures accurate and measurable results by maintaining accountability of supervisors and managers. Met and exceeded 4th Quarter Budget and Audit Goals. Mentored , developed and promoted two supervisors and an Assistant Director of Housekeeping.

Responsible for the day to day operation of this four star boutique hotel in downtown Santa Fe, NM. Responsible for payroll and labor compilation and submission, purchasing, inventory controls, floor care program/night cleaner program, profit and loss statements and capital expenditures. Decreased departmental turnover, increased Guest Satisfaction and adhered to productivity numbers and expenses.

Pre-Opening Team: Department Head for 259 room Renaissance Hotel. Created initial departmental structure. Conducted competitive analysis of vendors/services. Accomplished in creating order and allegiance throughout the hotel network. Mentors and promotes development of supervisors. Also served as Rooms Division Manager (Interim) @ Ross Bridge: February 2007-Dec 07*Position was created in order to expand upon existing responsibilities and increase knowledge of overall operational effectiveness. Areas of focus include addressing the needs of developing a healthy and productive Front Office environment for our internal and external guests. Objective includes: increase in morale, satisfaction scores and ultimately staff retention. Awarded Manager of the Year 2006.

Managed housekeeping department comprised of 280 associates. Headed rooms' renovation projects. Responsible for accurate tracking procedures of equipment, purchase ordering, staffing and scheduling. Task forced as TEMPORARY DIRECTOR OF SERVICES 2002 for the San Juan Marriott Resort & Stellaris Casino.