Antonis Mylonas Email & Phone Number

Athens, Attiki, Greece

- Deal with customer’s technical queries directly, ensuring a prompt and efficient response in accordance with Company procedures.- Provide step-by-step technical help, both written and verbal and deliver solutions to both technical and nontechnical end users.- Provide solutions and workarounds for product's issues by researching, diagnosing, and troubleshooting.- Take ownership of customer issues reported and see problems through to resolution.- Communicate bugs to developers and other stakeholders and work with the development team to form cohesive client solutions.- Work closely with our Sales team offering them technical guidance and engage in sales calls to provide technical information about our product- Contribute to Customer Support documentation efforts by developing help guides, training modules, documentation, and knowledge base- Synthesize customer feedback into clear priorities that you can successfully communicate to product and design teams.- Perform product testing and provide feedback to the product team- Design and implement monitoring and customer feedback system

Athens, Attiki, Greece

- Incident Management, NMS Monitoring, provide consultation to NOC/1st Level, escalate technical issues to vendor, issue trouble report and follow up resolution, perform special performance measurements, monitor daily performance and create reports- VIP customer support.- Create training material and documentation for Tech Support and Field Tech Procedures.- RF planning and configuration for Point to Point and Point to Multipoint equipment (5GHz, 11GHz, 60GHz) .- Proactive monitoring of ticketing system and network KPIs to provide insight and optimize workflows.

Athens, Attiki, Greece

- Provide support for retail and business customers.- Manage multiple communication channels and maintain stellar CSAT on a personal and departmental level at all times.- Help with the training and support of new team members.- Perform proactive monitoring of our services and run health checks on our network as well as help with the planning of upgrades.- Coordinate with Sales Department and Account Management to provide better support where more technical expertise was needed to meet the customer's needs.

Athens, Attiki, Greece

- Remote troubleshooting for LTE, ADSL and FTTx connections for enterprise customers- Support for IP PBX products through providing solutions to the customers' needs- Networking support- Monitoring both internal and customer requests so they can be completed in a timely fashion

Athens, Greece

- 1st level support for Cosmote customers- Remote troubleshooting focused on telephony, internet services and equipment- Identify, resolve and escalate customers' issues- Respond to customer queries and provide information with a focus on quality and efficiency- Training of new team members

Bachelor Of Science - Bs, Computer Science

Τεχνικός Η/Υ - Computer Technician, Information Technology

- Computer software and hardware troubleshooting in various configurations and operating systems - Computer hardware research for building.