Fast learner.No bad habits.Passion, patience, and attentiveness are my best sides.Last four to five years I was working in the technical support area. Successfully walked the path from 1st line of support, being 'the boy on the phone' to the last line where I was solving complicated problems and completing different tasks like making custom IT solutions for our clients.QUALIFICATIONS SUMMARY:Over 15 years of experience in IT area with skills in:Operating systems: Free/OpenBSD, GNU/Linux, Windows platformsDBMS: MSSQL, MySQL, PostgreSQL, InterBaseEnvironments: MS Office, BackOffice (IIS, SQL, Exchange), Borland Products, Atlassian products, ESXi stackNetwork services: WINS, DHCP, NAT, DNS, RAS, FTP, POP3/IMAP, SMTPNetwork protocols: TCP/IP, IPX/SPX, NetBios, FTP, SMTP, SNMP, IPX, HTTPNetwork security: Proxy, VPN, Packet filtering, NAT/PAT, tunnelingNetwork equipment: 3COM, D-Link, EDIMAX switches/routers/NASLanguages: Pascal, C++, PHP, Delphi, bash.HOBBY:3D graphics, Programming, Music, Aerial RC
Экросхим
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Инженер-ЭлектроникЭкросхим Jan 2023 - PresentСанкт-Петербург, Россия- Разработка новых и сопровождение старых электронных систем для выпускаемой продукции (приборы с Рентгеновским оборудованием), в основном на базе микроконтроллеров STM32. (От схемы, до финально печатной платы)- Разработка ПО для микроконтроллеров- Создание и поддержка в актуальном состоянии документации к электронным системам.- Взаимодействие с другими отделами (Конструкторы, программисты, отдел закупок).- Разработка и реализация диагностических и отладочных инструментов для внутреннего использования.
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Production Support EngineerHazeltree Dec 2019 - Oct 2022Saint-Petersburg, Russia- Provide full support cycle: from incident call till fix deployment;- Manage incidents and problems on a daily basis, provide permanent solutions and tactical fixes;- Work with various teams (client services, dev's, QA's, architects and developers on application improvements);- Maintain knowledge base, share application knowledge among the project teams. -
Customer Support EngineerVeeam Software May 2018 - Jul 2019Saint Petersburg, Russian Federation- Provide support and troubleshooting via telephone, email, and web conferencing.- Responsible for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation- Fortify client relationships focused on 100% customer satisfaction- Document all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool- Ensure proper and consistent communication of issue status to customers, sales representatives and senior engineers- Perform troubleshooting and analysis, including log file investigation -
Technical Support EngineerIstochnic Apr 2017 - Dec 2017Saint Petersburg, Russian FederationIT outsourcing company.- IT infrastructure maintenance of client's company- Custom IT solutions development and integration for clients- 3rd line of Tech-support for client's employees- System administration of workstations, servers and network hardware- Monitoring systems administration and customization- And many other...
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System AdministratorAiconet Aug 2014 - Apr 2017Saint Petersburg, Russian Federation- Servers system administration (Linux, FreeBSD)- Remote tech-support for clients- Managing mobile tech-support groups- Buying IT equipment for the company
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System AdministratorX5 Retail Group Jan 2007 - Jan 2014Saint Petersburg, Russian Federation- Network maintenance- System administration- Desktop help- Special trading devices maintenance- Internal telephony- Working with CRM -
Systems EngineerNorma Computers Jun 2005 - Feb 2006Saint Petersburg, Russian Federation- Network maintenance- System administration- Desktop help- Internet services- Internal telephony
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System AdministratorViadi Feb 2005 - May 2005Saint Petersburg, Russian Federation- Network maintenance- System administration- Desktop help- Web developing
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Nix* Systems EngineerNorma Computers Jun 2003 - Jan 2005Saint Petersburg, Russian FederationTech-support*nix-based OS specializationBuilding and configuring serversWeb-programmingInternal MS Windows domain maintenance (Windows NT)
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Senior System AdministratorSpira Jun 2001 - Apr 2003Saint Petersburg, Russian FederationAccounting software developingSystem administration
Anton Mukhin Skills
Anton Mukhin Education Details
Frequently Asked Questions about Anton Mukhin
What company does Anton Mukhin work for?
Anton Mukhin works for Экросхим
What is Anton Mukhin's role at the current company?
Anton Mukhin's current role is Electronics engineer / System administrator / Systems integrator / IT solutions / Technical Support Engineer.
What schools did Anton Mukhin attend?
Anton Mukhin attended Санкт-Петербургский Государственный Политехнический Университет.
What are some of Anton Mukhin's interests?
Anton Mukhin has interest in Компьютерная Графика, Индустрия Компьютерных Игр, Музыка, Фотография.
What skills is Anton Mukhin known for?
Anton Mukhin has skills like System Administration, Systems Engineering, Network Administration, Back Office, Database Administration, Server Administration, Telephony, Web Hosting, Help Desk Support, Equipment Maintenance, Network Engineering, Web Services.
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