Technical Services Engineer
Current- As a member of MongoDB Technical Services Core Team, provide technical support on MongoDB Server issues with focus on Query Performance & Indexing.
- Perform rigorous in-house testing of the MongoDB core functionality to identify issues and potential enhancements.
- Work closely with developers and product management on product defects and identifying product pain-points.
- Create collateral such as product presentation, troubleshooting runbook, pocket-guide, etc.
- Provide troubleshooting guidance to customers as well as MongoDB consultants and engineers via internal channels.
- Help customers resolve complex MongoDB issues and provide guidance on a wide range of topics such as query optimization, indexing, schema design, architecture, and performance.