- Held responsible for meeting and greeting visitors and providing them with a first class customer service.- Maintained a pleasant and welcoming, but efficient and professional reception area.- Maintained the reception area by keeping it tidy and organised.- Dealt with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.- Administered all reservations, cancellations and no-shows, in line with company policy.- Took bookings for facilities using a computerised booking system.- Took bookings for private swimming lessons and reconciled and chased any missing payments. - Cashed up at the end of the day and checked the daily floats.- Handled the switchboard by answering phones and redirecting calls as appropriate.