An intelligent, ambitious commercial analyst manager. Highly commercial and determined individual with a track record of delivering insight that drives valuable change (over $20 million incremental profit in last 3 years). Experienced in managing a large analytical team over 3 international locations. Quickly builds trusted relationships with stakeholders and can deliver in high-pressure situations. Trusted Board level advisor and regularly presents to the EU Board on the subject of Marketing Strategy development. For many years I have been delivering insight into customer behaviour, usually with a strong emphasis on eCommerce and multi-channel analysis. Discovering, validating and using a variety of data-sources and turning that complex data into actionable insight which drives real commercial value.Team Management/Leadershipo Setting vision, values and structured team development framework for large International team.o Experience of both turnaround and exit of under-performers.o Coaching analysts to a senior level.o Focused on internal development and enrichment.Marketing /CRM Experience:o Identified, developed and implemented a CRM program that delivered incremental sales of £2mo Identified issue within current call centre process, sourced alternative solutions and overcame barriers within business to deliver a new solution which increased response rate by five times.o Build and implemented a test plan for learning within marketing activity to drive future response rates.o Developed various statistical models (time series and regression) to better measure and improve larger seasonal marketing activities
Listed skills include Business Strategy, Business Analysis, Database Marketing, Business Intelligence, and 11 others.