I work closely with Dotdigital's Sales, Customer Success and Professional Services teams. My role involves translating client requirements into scalable technical solutions with the Dotdigital platform and Fresh Relevance platform. As a Lead Solution Consultant, I also help to guide and mentor members of my team.• I work with many different types of businesses globally, gathering a wide array of use cases and requirements. • I communicate with people from all seniority levels and roles including marketing teams, technology teams and business executives. • My role often involves architecting complex but scalable solutions. I am required to have exemplary knowledge of Dotdigtal’s technology, including our API services, database systems and integrations.

• I helped our Customer Success and Sales teams win opportunities by providing a high quality consultancy.• I provided technical briefings for our clients and ensured smooth, issue free onboardings.• I gathered and documented complex technical requirements tranforming these into solutions.• I scoped and was involved in the development of custom technical solutions for Dotdigital’s clients.• I worked with Dotdigital’s Product team to help shape and grow the Dotdigital platform.• I provided training to other Dotdigital teams around our platforms technology.

At Yieldify I provided pre and post-sales support for a rapidly growing, global portfolio of clients. I ensured customer success by applying industry expertise to a variety of client requirements and challenges.• I mentored and trained other members of my team.• I took ownership in meeting or exceeding service level agreements.• I worked directly with customers to diagnose, troubleshoot and resolve all technical issues in timely fashion.• I assisted the sales team with preparing and delivering presentations and pitches utilising an invaluable expertise and specialised knowledge in my field.• I created Yieldify’ first Learning Management System and led our company wide training programme.

• I worked closely with the platform development team to test and create new product features.• I serviced multiple clients in a high pressure, fast paced and collaborative environment.• I authored and maintained documentation and created code repositories for technical implementation processes.• I provided support to the services team to help onboard new clients to the business.

I continued to work for Cisco part time upon returning to the UK to finish my degree.• Continuing to work on projects I was involved with whilst in the US.• Advising, guiding the organisation of the 2014 internship program.• Acting as a liaison/ambassador for Cisco at The University of Kent.

As a developer for Cisco's Communication and Collaboration team I was focused on designing, implementing and testing new functionality and applications. I also worked on smaller innovation projects with select teams of fellow interns.• I improved the user experience of applications used by Cisco employees globally.• I produced documentation for Cisco products and services.• I led a US summer internship program at Cisco.• I led a team of interns to launch an Information System to be used by interns globally.• I conducted training sessions and produced training content for Cisco tools & services.• I played a crucial role in the delivery of applications and tools used by Cisco employees worldwide.

I was responsible for assisting with the day-to-day activities of the student union and giving advice to students on a range of issues. I was responsible for organising meetings between students and Student Advisers at the union.