Antony William Email & Phone Number

State Of São Paulo, Brazil

Ottawa E Região

• Responsibilities and Achievements
• Software development and web technologies, including HTML, CSS, JavaScript, Python, C++, and MySQL.
• Creating and managing comprehensive documentation for APIs, Product, blockchain, SDLC, SDKs, UX, AWS, ERP, SaaS, Intranet systems, FAQs, release notes, and how-to guides.
• Managed, maintained and updated documentation in Confluence, SharePoint, Notion, Docusaurus, MadCap Flare, Bizagi Modeler, Stoplight, Swagger, Postman, GitHub, and WordPress.
• Developing training materials and tutorials in both document and video formats.
• Leading documentation projects from inception, content management platforms, coordinating across teams, and designing visual aids to clarify technical concepts.

São Paulo

• Responsibilities and Achievements
• Managed the knowledge transfer for 10 cross-functional teams, overseeing the migration of 2,500 pages of Confluence documentation into SharePoint. This coordination ensured a smooth transition and maintained continuity.
• Utilized Docusaurus to create internal training guides and API documentation, enhancing the accessibility and usability of technical resources for internal stakeholders.
• Developed SharePoint templates and personalized guides for internal use, which standardized document creation processes and improved team productivity.
• Fostered a culture of documentation within the organization by mentoring developers and other employees, resulting in increased documentation quality and team engagement.

João Pessoa, PB

• Responsibilities and Achievements
• Project Leadership and Management: Led a small team of technical writers to document 400 API endpoints, effectively collaborating with over 10 cross-functional teams to ensure accuracy and consistency in technical.
• Documentation Strategy and Development: Pioneered the creation of templates and manuals tailored to standardize documentation practices across the team.
• Technical Proficiency and Tools: Utilized markdown language and OpenAPI specifications to craft clear and concise documentation. Leveraged tools such as Swagger to manage and present API services.
• Training and Mentorship: Developed and conducted training sessions for new and existing team members on best practices in technical writing and documentation processes.
• Visual and Technical Content Creation: Creation of diagrams, charts, and other visual aids to elucidate complex technical concepts.

Minas Gerais, Brasil

• Responsibilities and Achievements
• Authored a comprehensive usability and best practices manual, significantly enhancing documentation quality and ensuring accessibility for visually impaired users, boosting satisfaction to 95%
• Crafted and maintained precise technical documentation including API guides, release notes, and how-to manuals.
• Championed documentation standards across teams, mentoring developers in adopting Markdown and OpenAPI specifications for consistent and scalable documentation.
• Proficient in leveraging development tools such as Visual Studio Code, Git, GitHub, and GitLab to maintain and track documentation revisions.

João Pessoa, Paraíba, Brasil

• Elevated to a developer role, started the creation of an online documentation portal and internal training documentation, enhancing client engagement and accessibility, facilitating a 120% increase in user.
• Pioneered and authored a technical training manual as an intern, which was later adopted company-wide for onboarding.
• Migrated previous versions of user manuals and technical documentation by transitioning from PDF to Markdown for the documentation portal.
• Implemented and refined features using C++,.NET, and MySQL, coupled with consistent SEO optimization to boost system visibility and functionality.

João Pessoa, Paraíba, Brasil

João Pessoa, Paraíba, Brasil

• Responsibilities and Achievements
• Utilized SCRUM techniques to foster team agility and productivity within the anti-fraud department.
• Streamlined user support by managing technical queries through multichannel communication, enhancing customer service metrics.
• Assisted in the configuration of an automated ticketing system for user information during support calls, increasing operational efficiency by reducing manual data entry workload.

Master Of Business Administration - Mba, Mba In Knowledge Management In Organizations

This course aims to train professionals in new Knowledge Management practices in Organizations, in order to facilitate the use of.

Graduação, Sistemas Para Internet, 9.3

Activities and Societies: University Monitor