Antony Wang Email & Phone Number

Burnaby, British Columbia, Canada

• Deliver results and support new client acquisitions through multiple channels, including the branch team and local partners.• Lead change and allocate resources to meet the needs of the community, growing sales, revenue, and market share.• Ensure high employee engagement through recruiting, talent management, development, and career planning.• Inspire, orchestrate, and pioneer superior retailing excellence to deliver a memorable client experience.• Coach the team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage.• Take appropriate actions to close gaps identified through operational, credit effectiveness, and compliance reviews and reports.

Burnaby, British Columbia, Canada

• Ensure high employee engagement through talent management, development and career planning.• Deliver results through strong sales management routines and coaching ability.• Partner with the leadership team to ensure operational effectiveness of the branch and maximize the performance of the team.• Inspire, orchestrate and pioneer superior retailing excellence to deliver a memorable client experience.• Coach a team of service and sales advisors on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage.• Leverage partners to establish both internal and external working relationships to support business objectives.• Address local community needs through appropriate recruitment and management practices.• Serving as an RBC Pride Employee Resource Group B.C. Regional Steering Committee Member, RBC Wellness Champion, and RBC Employee Giving Campaign Market Champion (2021).• RBC Performance Q4 Community Leader Award recipient (2021).• RBC Performance Global Citizen Award recipient (2022) – RBC’s highest employee honour, 75 recipients among 97,000+ global employees each year. • RBC Performance 2023 Q1 Share The Success Award, 2023 Q2 Top Performer Quarterly Award, 2023 Q2 Share The Success Award recipient, 2023 Year-end One RBC Team Award, and 2023 Year-end RBC Dominion Securities Partnering Award.• Leading and supporting two flagship, stand-alone branches – Burnaby Main (third largest branch in B.C. Region) and New Westminster Main.

Richmond, British Columbia, Canada

• Provided elevated advice on business banking and lending; investments, including mutual funds and TD Direct Investing; mortgages, TD Home Equity FlexLines, and credit protection.• Paced at 251% in Fiscal 2021 Q1 – 5th out of 58 pacing and runner up Financial Advisors in Pacific Region and 1st in Richmond, South Vancouver, South Delta district for Legends. • Achieved 116% YTD in overall performance for Fiscal 2019.• Recognized as a FY19Q1 Quarterly Spotlight Excellence winner as chosen by the TD Pacific Regional Leadership Team. • Recognized as a TD Regional Champions Club 2020 winner. • Identified as a “high-performing colleague” and selected to help TD develop best practices in customer relationship management.• Served as a TD Ready Commitment Ambassador to mentor and support colleagues who would like to get involved with TD’s corporate citizenship efforts.• Served as a TD Appreciate! Ambassador and an elected member of the new Branch Banking and Personal Banking Delivery Excellence (PBDE) Workplace Health and Safety Committee.• Selected as a mentee of TD Pacific Region’s LQBTQ2+ Mentorship Program, 2019 and 2021.

Richmond, British Columbia, Canada

• Provided everyday and elevated advice on personal and small business accounts, personal and small business credit cards, lines of credit, loans, conventional and complex mortgages and Home Equity FlexLines, investments, and One TD wealth referrals. • Achieved 120.6% YTD in Sales Revenue, 107.24% YTD in Gross Sales Volume, 75.91% YTD in LEI (above plan), and 7.78 units/day/FTE Q4 (vs cluster 4.30).• Led the branch's Legendary Experience Index (LEI) Committee in organizing Client Connection Days, Lobby Leadership and Digitally Ready initiatives, and branch outings.• Assisted branch management in day-to-day branch operations and administrative duties, such as but not limited to branch opening/closing as a Senior Officer, EREQ supply orders, fraud investigations, and customer problem resolutions.• Conducted service observation coaching, MCE coverage, Lobby Leadership, and PBA/CEA mentorship, in addition to volunteering for various TD community events.

Richmond, British Columbia, Canada

• Provided legendary customer service to TD customers with their day-to-day banking needs and by offering trusted advice on financial products and services.• Recommended products and services to help clients save money, earn money, have peace of mind, have flexibility, or have convenience.• Assisted customers in buying and selling over 50 foreign currencies and gold & silver bars/coins in one of three TD Foreign Exchange Centres in B.C.• Opened and closed the branch as a Secure Desk Officer (SDO). • Recognized for my contributions to the branch's Legendary Experience Index (LEI) Committee, in leading campaigns, and in developing new colleagues.• Achieved a 124% year-to-date sales revenue pace for the 2017 fiscal year and placed in the top three in branch referrals during the 2018 RSP campaign.

Victoria, Bc

• Conducted research on issues, legislation, budgets, and complex casework from the MLA's constituency office• Administered incoming phone calls, emails, and faxes• Monitored issues concerning the riding and advised the MLA• Liaised with various provincial and federal departments and agencies, in addition to community organizations and businesses• Assisted with media and communications work, including preparing newsletters and press releases • Organized legislative office and files for better working efficiencyWork terms: July-August 2013 (2 months), May-August 2014 (4 months), January-August 2015 (8 months), May-August 2016 (4 months)

Vancouver

• Responsible for the day-to-day management of the Assistant Building Manager and a team of seven Building Supervisors.• Chaired the Building Management Commission (BMC) and managed an operating budget of nearly $70,000• Coordinated and approved building booking requests, which generated about $4,000 in revenue.• Maintained a minimum of five office hours per week during regular operating hours of the building• Supervised some events, in coordination with the Building Supervisors• Liaised with the Office of the Dean of Science and the Facilities Manager of UBC Building Operations in reviewing policies, operations, and procurement. • Other duties included: applying for grants, reviewing the BMC Guide and BMC Forms, and purchasing of furniture/equipment

Bachelor Of Science (Bsc), Major In Integrated Sciences (Biomedical Sciences And Environmental Sciences) And Minor In Commerce

Activities and Societies: UNICEF UBC, Science Undergraduate Society, Creative Science Mentoring, UBC Orientations - Squad Leader, UBC.

Faculté De L'Éducation Permanente - École De Langues, Programme Explore (French Immersion Bursary Program)

• $2,200 Council of Ministers of Education, Canada (CMEC) scholarship • FRS 1902 Français oral et écrit niv. 2 (90 hours – 6 credits)

Bc Certificate Of Graduation (Dogwood Diploma) With Honours

Activities and Societies: Student Government, Grad Council, First Responders, Green Team, Focus Group, Diwali Organizing Committee, Me.