Anton Zenkov Email & Phone Number

Prague, Czechia

Prague, Czechia

Prague, Czechia

Excited to be helping product leaders to become more customer-centric, make data-driven decisions and focus on the outcome-driven product strategy.

Prague, Czechia

As a Business Investigations Specialist in Amazon’s Prague office, I play a key part in the discovery and escalation of stakeholder issues of daily freight movements flowing throughout MEU (Mainland Europe). Periodically throughout the day we work to tight deadlines to pull and analyse data and investigate outlying cases, including missed deadlines and uncontrollable issues. We maintain and report up to date statistics, management reports and analysis.My role is particularly data driven and relies on my strong problem resolution skills, as well as exceptional communication skills that ensure timely and precise information is effectively reported to key stakeholders.Within the team, we create and develop new reporting methods and frameworks to continually improve reporting standards and clearly and transparently communicate critical business information. We play a strategic role by analysing data, querying internal tools, recommending process improvements, and working to eliminate the root cause of defects within the current systems.

Prague, Czechia

Working with teams and suppliers of Amazon across the EU in a cross-functional environment, connecting key pillars of the Amazon supply chain, including fulfilment centres and third-party transportation networks, gave me a fantastic insight into the mechanics of a global brand, and the precise and innovative detail that goes into every package that reaches the end customer.The purpose of my role was to determine future demand for transportation resources, translates the aforementioned into accurate capacity plans, and source third-party transportation providers to ensure SLAs are met. A typical day would involve sourcing c. 40 transport jobs from a list of 400+ suppliers, guaranteeing the balance of meeting SLAs and the optimal ROI and cost effectiveness for Amazon. During my time in this role, I was appointed the SME for the local team training program and responsible for delivering training to new team members and verifying that strict network SOPs were understood and followed. The experience and feedback from peers provided me with a valuable view of effective learning techniques and aided the development of my communication style.

Prague, The Capital, Czech Republic

My role with Discover Prague Tours organically progressed into a supervisory role where I was responsible for the scheduling of staff, liaising and negotiating with suppliers to optimise mutually beneficial ROI, planning of activities and listings, and other business duties, such as performance reporting.A critical part of my role was ensuring the right colleague was appointed to the right tour or activity, with the correct skills and subject experience, as well as considering the optimal time of day and who was likely to be the most culturally aligned with the customer, guaranteeing a fantastic customer experience.

Prague, Czechia

I was responsible for promoting the Discover Prague Tours across several channels, including in-person and via social media, and generating new sales for a range of tour and experience products. I thoroughly enjoyed the face-to-face nature of the role, and got real job satisfaction from sharing the opportunity with our customers to experience new things.I often supported with the day-to-day operations, overseeing tours of up to 150 people. As well as supporting new hires with sales and product training.I was recognised regularly for my consistently high results that often exceeded my targets; which ultimately led to being asked to support with onboarding of new team members and over time supporting with other areas of the business.

Plymouth, United Kingdom

My role involved managing and investigating a workload of c. 80 complaints cases per day. Each claim would be evaluated to ensure it is a bona fide claim and to assess the appropriate resolution, considering a fair outcome to the customer, compliance with guidelines and guarantees, as well as cost effective.

Plymouth, United Kingdom

Responsible for generating B2B sales through cold telesales for tactical campaign. I consistently met my sales target throughout the project, and utilised the experience to develop my ability to adjust my communication style to suit the prospect or customer.

Plymouth, United Kingdom

I thoroughly enjoyed my time at EE as I had the opportunity to work with a range of customer enquiries and provide first level technical support. My natural desire to provide a friendly and efficient customer experience resulted in achieving my customer satisfaction (CSAT) and resolution (FTR) targets.I worked on both the customer service and technical support queues and would typically receive 50-100 calls per days, in addition to email communications. I was awarded top performance for generating new sales leads that were transferred to the sales department.I’m proud to have been a colleague when EE was recognised and awarded a number of rewards for CSAT during my time there.

Plymouth, United Kingdom

Troubleshooting technical issues and resolving them at a height service level within efficient timescale 50-100 customers including email communication