Antti Mikkola Email and Phone Number
Antti Mikkola work email
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Antti Mikkola personal email
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Customer Service & CRM specialist.Enthusiastic about better Customer Exprience and emerging technologies and solutions in Customer Services.Background:Experience in IT since 1986 from system programming to business consulting. Value added service development in Telecoms since 1992, Multichannel Contact Centers since 1995. Lead several large and complex cross-organizational development projects. Languages: Fluent English, some Swedish and German. Presentation skills: Several public presentations in Finnish and English.Personality:Business minded, goal/target oriented and forward looking. Easy to work with both in practical and top management level. Makes thing to happen.Business interests:Contact Centers and Customer Experience, especially Digital Customer Services and Customer Collaboration with AI. Interestingly following the Contact Center vs CRM vs Service Desk battle taking off.Expertise: Contact Center technologies and solutions, Analytic proactive customer service, Service automation, Speech recognition and System Integrations.
Telia
View- Website:
- teliacompany.com
- Employees:
- 17686
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Product ManagerTelia Finland Dec 2024 - PresentHelsinki, Uusimaa, FinlandGenesys Cloud CX Product management
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Common Product ManagerTelia Mar 2022 - PresentHelsinki, Uusimaa, FinlandContact Center Product Portfolio Management & Development for all Telia Countries.
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Senior Solutions ConsultantAdvania Finland Jan 2020 - Mar 2022EspooCustomer Service/Contact Center ArchitectCustomer specific development projects. Pre-sales, building and presenting customer demonstrations. Genesys Cloud integrations (CRM, ticketing, etc.), add-on evaluations and demonstrations. -
Contact Center ArchitectFirst Goal Oy - Digitaalisen Asiakaspalvelun Asiantuntija Sep 2018 - Jan 2020Helsinki Area, FinlandHelping companies and corporations to modernise their customer services to match the need for better customer experience. -
Senior Advisor, Customer Engagement Technologies And Automation SolutionsTelia Finland Apr 2017 - Sep 2018Helsinki Area, FinlandSenior Consultant, Contact Center, Digital Customer Experience and Intergrations- Proactive online customer services- 360 customer view- Omni channel solutions- Robotics and integrations- Speech recognition and AI solutions- Enabling technology evaluations25 years of experience in Contact Center solutions and technologies. Strong understanding of enabling technologies and possibilities in customer experience and business development. Contact Center development, integrations, robotics and vendor evaluations are point of interest. Consulting in Telia Finland’s large customers Contact Center development projects.
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Senior Product Development ManagerTelia Company Jul 2015 - Mar 2017HelsinkiProduct Development Manager responsible of development of Sonera attendant and contact center products. I also have product responsibility of Sonera main attendant product combined with the responsibility of the product subcontractor coordination (software development). I have product development responsibility of a new product development project for mid segment customer attendant and contact center solution.When joined Sonera Technology Finland, I continued with technical sales support task from Sonera Offering. I had key technical and product role in the Telia Company’s largest multimillion Contact Center sales case .
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Senior Offering ManagerTeliasonera Feb 2012 - Jul 2015HelsinkiDigital customer experience specialist.Reponsible of the Business Development of the Customer Care Solutions (Service Numbers, IVR Service Bureau, Contact Center Solutions and Outsourcing Solutions) @Sonera.Key person to bring in the Nordic Contact Center Solution to Finland.
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Speech Recognition SpecialistOy Konttorityö Jan 2007 - Oct 2011Nuance's SpeechMagic Speech Recognition for Finnish healthcare.Localized Nuance's dictation and speech recognition system to the Finnish market and initiated the direct sales business.Successfully sold the system into the most of the top 10+ private healtcare companies. In public healthcare met the top management of different health care districts and managed to get Speech Recognition into many of the health care disctrict strategies and initiatives.Additionally marketing communications responsibility within Speech Recognition solutions.
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ConsultantAntti Mikkola Consulting Oy Sep 2001 - Dec 2006Business Consulting in Telecom/IP Contact Center technology and services
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Wireless Product ManagerCosmocom, Inc. May 2000 - Aug 2001GlobalGlobally responsible of all wireless aspects of CosmoCom's CosmoCall IP Contact Center product. Mobile technologies and possibilities follow-up, wireless product roadmap, product requirements specifications, competition follow-up etc. Pre- and post-sales assignments in Nordics. Sole employee in Nordics.
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ConsultantCap Gemini Oy Feb 2000 - May 2000Espoo, FinlandThree months in Cap Gemini Internet Business Center -unit. Accepted CosmoCom's offer within the trial period.
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Development ManagerSonera Oyj Jul 1998 - Feb 2000Helsinki, FinlandValue added service development for the business unit. Participated in board of directors and product development board of the business unit.Developed a Sonera CRM concept (services and products related to customer care & contact centers) and Sonera @Service product (early ASP/SaaS solution, IP based Contact Center as a service)
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ConsultantAntti Mikkola Consulting Oy Nov 1993 - Jul 1998Technical development of Sonera IVR service bureau. Customer application programming and system manager for 10+ Unix servers. One employee employed.
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System DesignerMtv-Palvelukiinteistöt Oy Jan 1993 - Nov 1993Helsinki. FinlandOne year fixed contract in Finnish commercial television company, MTV3. Sales system development and maintenance. System manager as a second occupation.
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ConsultantTmt-Software Technologies Oy Jul 1990 - Jan 1993Espoo, FinlandSeveral programming projects and system manager for the company systems.
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ConsultantAntti Mikkola Consulting Oy Jun 1989 - Jul 1990Espoo, FinlandOrder & delivery system to Rauma Pulp Mill.
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Programmer & DesignerDigisoft Oy Jan 1986 - Jun 1989Helsinki, FinlandProgramming for company's commercial software package in Digital Equipment Corporation VAX/VMS environment.
Antti Mikkola Skills
Antti Mikkola Education Details
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Lauttasaaren Yhteiskoulu
Frequently Asked Questions about Antti Mikkola
What company does Antti Mikkola work for?
Antti Mikkola works for Telia
What is Antti Mikkola's role at the current company?
Antti Mikkola's current role is Product Manager #ContactCenter #CX #GenesysCloud.
What is Antti Mikkola's email address?
Antti Mikkola's email address is an****@****era.com
What schools did Antti Mikkola attend?
Antti Mikkola attended Lauttasaaren Yhteiskoulu.
What are some of Antti Mikkola's interests?
Antti Mikkola has interest in Intelligent Home Technogies, Like Zwave Etc, Nature And Animal Welfare.
What skills is Antti Mikkola known for?
Antti Mikkola has skills like Voip, Unified Communications, Ivr, Contact Centers, Cti, Ip, Integration, Wireless, Direct Sales, Telecommunications, Mobile Devices, Mobile Communications.
Who are Antti Mikkola's colleagues?
Antti Mikkola's colleagues are Netcom Khnd, Vidmantas Purickas, Umeda Maksadova, Egle Lokoševičiūtė, Ignas Poškevičius, Tomas Ramanauskas, Austėja Rimaitė.
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Antti Mikkola
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