Antti Päivinen Email & Phone Number

Helsinki, Southern Finland, Finland

• Senior ConsultantAtlassian Certified Expert (Jira, Jira Service Management, Confluence), Sales-Accredited Atlassian products specialist
• Helping customer companies digitize their processes.
• Providing consultancy for custom companies for Atlassian solutions (Jira, Jira Service Desk and Confluence).
• Designing and configuring Atlassian based projects from start to finish - acting as a project manager (or part of a project team) to make everything happen.

Helsinki Area, Finland

• Solutions Expert in Agile Enterprise Solutions TeamAtlassian Certified Expert (Jira, Jira Service Management, Confluence), Sales-Accredited Atlassian products specialist
• Helping customer companies digitize their processes.
• Providing consultancy for custom companies for Atlassian solutions (Jira, Jira Service Desk and Confluence).
• Designing and configuring Atlassian based projects from start to finish - acting as a project manager (or part of a project team) to make everything happen.
• Building Confluence based solutions: quality management systems, intranets, team/project documentation spaces, etc.
• Building Jira based solutions: service desks (IT, HR, customer service desks).

Helsinki

• Managing a global multinational Technical Support team of 20 people, focusing on the EMEA functions
• Managing Technical Support team projects for developing and improving the Technical Support processes, KPIs, documentation and the ticket system software (current system: JIRA Service Desk, previous system: Kayako)
• Driving the global Support team to meet the KPIs and to improve the results and customer satisfaction through analyzing the Support related data
• Improving the internal communication and communication methods between the Technical Support team and other Blancco teams (Sales, Sales Ops, Product Management, Development).
• Hosting Technical Support training sessions for Blancco personnel and external Blancco partners
• Reporting Technical Support team related results and news to the upper managementAchievements in the role:

Joensuu

• Providing senior level technical support for Blancco customers; support ticket handling, phone support, remote support, email support
• Customer-order processing (advanced orders)
• Pre-sales: Assisting Sales in winning cases that require more advanced technical knowledge and providing erasure process planning assistance to sales prospects
• Customer Account management
• Organizing and hosting product training sessions
• Managing, moderating and creating content for: Support related News articles, product releases and Blancco product knowledgebase: http://support.blancco.com

Joensuu

• Providing technical support for Blancco customers; internal support ticket handling, phone support, remote support, email support
• Customer-order processing
• Providing assistance for Blancco sales personnel and re-sellers

Joensuu

• Handling IT support cases from Joensuu City employees and North Karelian Polytechnic students
• Including: Remote desktop support, phone support, onsite technical support, hardware maintenance, operating system and software installations
• User account management (Active Directory)

• Handling IT support cases from Joensuu City employees and North Karelian Polytechnic students
• Including: Remote desktop support, phone support, onsite technical support, hardware maintenance, operating system and software installations
• User account management (Active Directory)

• Handling IT support cases from Joensuu City employees and North Karelian Polytechnic students
• Including: Remote desktop support, phone support, onsite technical support, hardware maintenance, operating system and software installations
• User account management (Active Directory)