Ilmarinen.fi website content producer with a focus on the pension industry, and a member of the DevOps team. With expertise in Lean Continual improvement processes, I've implemented various development strategies that have improved business outcomes. I'm passionate about creating engaging content and delivering informative webinars for future pensioners. I also enjoy sharing my insights on projects that enhance the customer digital experience and cater to different customer profiles.

Process development specialist with a focus on implementing customer-oriented agile development processes. With expertise in developing and improving online services, I'm passionate about creating engaging pension and retirement content for the Ilmarinen.fi website using EpiServer. I'm skilled in creating customer and service paths using IBM Blueworks, and keeping Ilmarinen staff up-to-date with new features and future improvements. My objective is to drive efficiency and improve customer… Show more Process development specialist with a focus on implementing customer-oriented agile development processes. With expertise in developing and improving online services, I'm passionate about creating engaging pension and retirement content for the Ilmarinen.fi website using EpiServer. I'm skilled in creating customer and service paths using IBM Blueworks, and keeping Ilmarinen staff up-to-date with new features and future improvements. My objective is to drive efficiency and improve customer experience through continuous process improvement. Show less

Pension advisor with expertise in advising clients on the Pension Act and customer orientation. With years of customer service experience, I'm adept at orienting Ilmarinen customers via different channels about pension laws, principles, and insurance terms and conditions. I'm skilled in guiding pensioners and potential retirees through the application process and liaising with Kela and relevant authorities. My goal is to provide outstanding customer service and ensure clients are well-informed… Show more Pension advisor with expertise in advising clients on the Pension Act and customer orientation. With years of customer service experience, I'm adept at orienting Ilmarinen customers via different channels about pension laws, principles, and insurance terms and conditions. I'm skilled in guiding pensioners and potential retirees through the application process and liaising with Kela and relevant authorities. My goal is to provide outstanding customer service and ensure clients are well-informed about their pension options. Show less

As a B2B Sales Coordinator in the travel industry, I have experience organizing and planning trips for premium customers and corporate executive teams. I excel at building relationships with clients and providing excellent customer service. My expertise in coordinating complex travel arrangements and managing logistics ensures a seamless travel experience for clients.

As an entrepreneur, I have a passion for creating and developing new business opportunities.

As a certified English teacher with Professional Competence as English Language Teachers (PCELT) certification, I have experience teaching group lessons from children to professionals. Through interactive workshops, guided lesson planning, observed practice teaching, and continuous peer and trainer feedback, I have developed expertise in creating engaging and effective English language instruction. I'm passionate about helping students achieve their language goals and fostering a love of… Show more As a certified English teacher with Professional Competence as English Language Teachers (PCELT) certification, I have experience teaching group lessons from children to professionals. Through interactive workshops, guided lesson planning, observed practice teaching, and continuous peer and trainer feedback, I have developed expertise in creating engaging and effective English language instruction. I'm passionate about helping students achieve their language goals and fostering a love of learning.Teaching group lessons from children to professionals. Show less

As a Software Testing Specialist with a background in claims and insurance, I have expertise in test case planning, testing, analysis, and recording of test findings. Through my knowledge of claims and insurance fields, I am able to ensure that software solutions meet the specific needs of the industry. In addition, I have experience training department managers on new functionalities and producing training materials for broader use. I am passionate about utilizing my skills to help businesses… Show more As a Software Testing Specialist with a background in claims and insurance, I have expertise in test case planning, testing, analysis, and recording of test findings. Through my knowledge of claims and insurance fields, I am able to ensure that software solutions meet the specific needs of the industry. In addition, I have experience training department managers on new functionalities and producing training materials for broader use. I am passionate about utilizing my skills to help businesses achieve their goals. Show less

As an Insurance Specialist with a focus on back office support, I have experience providing national support to sales teams in Finland. With expertise in specialized systems and products, I offer comprehensive support for insurance enforcement, background inspections for customer liability, and evaluation of high-risk insurance permits. I am committed to delivering excellent service and ensuring that all clients have the coverage they need to protect themselves and their businesses.

As a Compensation Handler, I have experience making independent decisions and payments for household and luggage damages based on insurance policies and the Insurance Contracts Act. I am also skilled in regress preparation and applying the Tort Liability Act on a daily basis. In addition to handling compensation claims, I provided exceptional customer service through telephone and email communication. I am always seeking ways to improve company and department operations.