• Participate in negotiations with Delivery Service Partners (DSP) dispute resolution, specifically approving payment, determining payment adjustments, and managing DSP invoice process.• Streamlined KPIs for the Baltimore/Hershey region by presenting detailed analysis to key stakeholders in weekly business reviews leading to a 6% average increase in performance.• Introduced a dashboard to be used as the primary reporting mechanism to identify real time misses of KPIs that have a 100% adoption rate from the region. • Facilitated 3PLs onboarding into delivery service by collaborating to assess risks and enforcing standard operating procedures.• Conserve 3PLs resources by eliminating 120 daily working hours with implementation of improved oversight of subordinate defects.

• Pulled and reported on data from numerous databases using Excel, SQL and/or other data management systems to stakeholders, including senior leadership, to relay site progress on KPIs.• Created sustainable, scalable, and repeatable mechanisms to limit customer orders by creating dynamic sort allocation optimization, quality reporting, manual sortation, fostering facilities and learning partnerships, and improve dock staging area utilization by 20% with static routing and staging. • Responsible for the safety, quality, production, and development of 15 direct reports in fulfilling and delivering on customer expectation.• Improved stations previous GEMBA process’ to provide better communication between contracted workers and station Ops.• Decreased returned packages by 30% identifying inefficiencies in the delivery process and proactively coaching delivery service contractors and assisting them with action plans for their drivers. • Deep dive station metrics, Delivery expected arrival(DEA) and On time Dispatch(OTD)x, to find root cause on a MoM and WoW basis, which improved the identification of misses allowing us to reduce the misses by 15 – 20%.

• Completing a rigorous Salesforce Administrator Certification to demonstrate comprehensive understanding of Salesforce applications, instances, and maintenance of user roles and security.• Gaining hands-on experience in customization and configuration of the Salesforce platform, including the creation of fields, page layouts, reports, dashboards, and process automation.• Leveraging Salesforce knowledge in real-world applications by curating, importing, exporting, and cleaning data to create custom reports and dashboard to track business performance.

Aided project managers with tasks such as material procurement, scheduling, and progress reports.Coordinated workload through project development in the field. Participated in marketing, design and production meetings.