Anu Aneesh Email & Phone Number

Mumbai, Maharashtra, India

Handling customers post sales with their queries & grievancesHandling post sales teamCustomer retention and SatisfactionCoordinating with Faculties for online sessions to be conducted for enrolled studentsProcess Designing for HR, Operations & Project ManagementTeaching English for CBSE and ICSE Higher Secondary ClassesContent writing for website and social handlesCoordinating the development of key performance goals for functions and direct reportsEnsuring the development of tactical programs to pursue targeted goals and objectivesEngaging in key or targeted customer activitiesPreparing business plans for new units/investmentsIdentifying new opportunities and assisting the marketing team with the sameProcess designing and management of the new business unitsEvaluating and deciding upon key investments in equipment, infrastructure, and talentCommunicating strategy and results to the unit's employeesReporting results to the directors, organizing & presenting meetings accordinglyEngaging with corporate officers in broader organizational strategic planning

Palakkadu, Kerala, India

Managing admin duties and parent teacher co-ordination Teaching Business Studies and English for Classes 11 & 12 (Comm)Additional subjects: Word Power & Life SkillsAssisting with marketing ideasDeveloping curriculum to meet developmental goals and instructional activitiesPreparing lesson materials, grade papers, managing the classroom, and evaluating and giving feedback to studentsAttending conferences and workshops in order to further advance professional developmentManaging student behavior in accordance with outlined guidelinesProviding a safe, thriving, and respectful environment for all students in the classroom and on the school campusMeasuring progress and accomplishments of students towards their academic achievements on a regular basis and provide progress reports as required(Additional Duty):Establish, communicate and manage the broad standards for courses/events/other offerings, quality and delivery parametersTraining teachers off-duty hours for communicative EnglishManaging the inter-school cultural programs & assisting in sports

Surat, Gujarat, India

Setting marketing objectives to ensure the profitability of a business's products or servicesDeveloping and initiating marketing strategies that align with company goalsCollaborating with marketing and sales teams to plan and execute marketing and advertising campaignsManaging campaign budgets to ensure projects stay within outlined parametersPlanning, implementing and improving promotional and lead-generation campaignsPreparing marketing materials for digital and in-print advertisingMeasuring, evaluating and providing analyses on results of marketing campaignsPreparing reports to communicate results and success of campaigns to Directors and CMO'sIn Charge of the Customer Relationship ManagementCreating market and customer-specific marketing solutions for managed brandsDesigning the business model for new business unitsDeveloping metrics and measuring success in order to further penetrate the marketplace.Administering performance management for the marketing team members for appraisalPerforming competitor bench marking analysis and identified savings opportunities and potential product enhancementsDocumenting business processes and analyzed procedures to see that they would meet changing business needs

Dubai, United Arab Emirates

Worked as Team Leader in Online Team1Focus on exceptional customer experience and quality of services through application of best practices and management toolsProviding real time assistance to customers over phone, addressing the queries and solving them within the given time frameSAAS – in house software management & Mobile app training to customerPDA/FDA analysis based on queries received from agents and customers Coordination with cash management for timely settlements based on requests from agents Sales and upsellingAssisting team to meet the targets and KPI’s assigned by the managementCoordination for the Net Promoter Score (NPS)Assisted in transforming the call centre which was predominantly a service centre into a complete customer experience platform which was later named as Team1Worked with Online team for handling customer queries via email as wellComplete assistance to agents and customers on the DA-Desk system as and when required Assisting all the supporting teams for customer satisfaction as per the business needs

Doctorate In Management Studies, Business Administration, A

Master Of Business Administration - Mba, Shipping & Finance, A

Bachelor Of Business Administration - Bba, International Business, A