Anu Walia Email & Phone Number

Victoria, BC

Acting as a coordinator for grade 2 English dept.Responsible for developing lesson plan to be taught.creating liaison between teacher to ensure smooth functioning.Arranging counselling session with children Developing activities to make teaching fun.

1 Presently working as an Asst manage in “Max New York Life Insurance CO.” since 01April 2009 in customer services retention deaprtment.Job Profile:(01Jan2010-Till date )Involves achiveing the targets laid down by organization for retention team by co-ordinating with Genpact team( to whom the process is outsourced in Jan2010).

Managing the team of 15 people whose job profile involves convincing the policyholder to continue with the policyholder who use to opt for cancellation /surrender of insurance products.To ensure that the cheque of surrender value are delivered to the customer on time.To ensure request are processed as per audit and IRDA guidelines.To provide training to.

To do the audit of request processed by POS department (service provided post issuance of product ) To provide training to new joinee and refresher to old joinee.Publish improvement reports to the management.Do the error analysis.Implemented various changes in current process and make it customer and employee friendly.Done a Yellow belt project on.

Bachelor Of Education - Bed, English Language And Literature/Letters

B.Com, Commernce