Anu Walia Email & Phone Number

Toronto, On, Ca

Mississauga, Ontario, Canada

• Leading the Training, Development and Quality Teams for Element Fleet Operations.• Designing, implementing, and evaluating training programs and promoting team leadership.• Driving a culture of continuous learning and professional growth.• Collaborating with SMEs throughout the training journey to deliver exemplary learner experience which further promotes a stellar customer experience for client facing teams.• Establishing a Centre of Excellence which caters to training development needs for employees across North America.• Proposing strategic solutions that deploy effective quality initiatives.• Cross-skilling training and quality resources to deliver on key business metrics.• Implementing strategies that forge increased collaboration in a matrixed organizational set up.

Toronto, Ontario, Canada

• Led the employee learning and organizational development programs with teams stationed across multiple geographies. Scope: ~2500 employees• Conducted work intake meetings with leaders, created and released surveys to understand training needs and performance gaps.• Partnered with SMEs and business leaders to identify areas of opportunity to build workshops that enhanced team effectiveness. • Facilitated blended learning solutions that included in-class and virtual instructor-led training programs.• Consulted with the leadership team to ensure that training programs were endorsed and performed training program effectiveness monitoring for continuous improvement.• Represented learning Centre of Excellence during business plan development as well as in ongoing business meetings with stakeholders.

Toronto, Ontario, Canada

• Led the “Upskilling-as-a-Service” initiative to future proof RBC’s tech talent pool. Scope: ~2200 employees• Partnered with external vendors and internal SMEs to develop and deliver training programs that enabled foundational, leadership and technical skills.• Developed and executed a communications strategy that promoted adoption of recommended learning solutions.• Extensively utilized project management skills to keep track of all development activities which were planned monthly and quarterly. • Acted as a product owner for the learning team and deployed engaging communication strategies like email teasers, kiosks in high visibility areas, video interviews with senior leaders to highlight top benefits of recommended learning solutions.• Performed training needs assessment, collaborated with design SMEs, and facilitated instructor-led (in-person and virtual) workshops.• Applied adult learning principles and modern learning methodologies to curate and deliver new hire onboarding programs and refresher training for colleagues.

India

• Responsible for all learning and organizational development initiatives run by the Training Centre of Excellence for the country. Scope: ~1500+ employees. (Sales Enablement & Servicing Teams)• Collaborated with business leaders to ensure the talent enablement strategy was aligned to the overall business goals to drive organic billings, employee development and customer experience.• Evaluated learning interventions and made recommendations for further training or coaching efforts.• Deployed blended learning solutions to onboard new employees and promoted ongoing lateral and vertical development of existing employees via a range of learning offerings like self-led pathways or in-person training workshops or via industry expert sessions.• Managed budgets to select, onboard and sustain training vendors.• Partnered with HR BPs, key business leaders, operations SMEs, and industry stalwarts to launch, curate and facilitate leadership training programs. • Led the annual training needs identification exercise to capture learner needs and business priorities and calendarized rollouts at appropriate intervals.• Conducted train-the-trainer workshops, provided coaching and mentoring to team members and leaders to help them reach their true potential.• Acted as the Program Manager for multiple interdependent training projects and initiatives with teams stationed globally:o Coaching excellence framework certification for managers from across the globe was conducted parallelly for many teams.o Execution of the performance consulting framework for middle performers was rolled out in multiple markets.o Leadership training projects that brought to life the organization’s values and prepared leaders to take on deliverables with broadened scope.• Championed the launch of human capital plan for high-potential talent across multiple cities and scaled it include multiple inter-dependent business teams.

Leadership Excellence, Management

Bachelor'S Degree, Economics

Post Graduate Diploma In Computer Applications, Computer And Information Sciences And Support Services