Anubhav Dubey Email & Phone Number

Mumbai, Maharashtra, India

• Strategics and Develop schemes for driving business through the Channel Partners to achieve set targets.• Ensured adequate number of Channel partners to increase the market reach.• Carry out Product and Sales Training Programs to ensure adequate capability of the Partners’ Sales Force• Weak market development• Assist tracking of Market situation and competitor activities• Drive Marketing Strategies and motivational programs in the Channel and ensure implementation of such programs.• Build a Professional Relationship on all existing Customers, Feel good Factor Likes birthday Wishes Anniversaries, and Special Occasions• Own sales plan for purpose of planning and actual business results• Facilitating resolution of issues related to Channel viz marketing support, clearance of Commissions, pricing and logistics related issues

Mumbai Area, India

• Responsible for entire passive cabling solutions business from telecom domain.• Creating targeted business development and Marketing strategies from assigned key accounts like Reliance JIO, Vodafone, Idea • Able to work independently in a fast paced and rapidly changing environment. • Giving continuous accurate and relevant feedback to company Directors and Senior Manager• Acting as an ambassador of the business at all times • Ensuring high standards are constantly maintained in each product line.

Jaipur Area, India

• Handled Rajasthan territory (Office Automation) photocopier sales through allotment of target to channel partners.• Strategize and Develop schemes for driving business through the Channel Partners to achieve set targets.• Ensured adequate number of Channel partners to increase the market reach.• Carry out Product and Sales Training Programs to ensure adequate capability of the Partners’ Sales Force• Weak market development • Assist tracking of Market situation and competitor activities• Drive Marketing Strategies and motivational programs in the Channel and ensure implementation of such programs.• Build a Professional Relationship on all existing Customers, Feel good Factor Likes birthday Wishes Anniversaries, and Special Occasions• Own sales plan for purpose of planning and actual business results• Facilitating resolution of issues related to Channel viz marketing support, clearance of Commissions, pricing and logistics related issues.

Raipur Area, India

• To ensure customer retention & Enhance revenue & net Adds • Postpaid Subscriber Churn Revenue Churn • Revenue Subscriber Churn - Budget (1.5%) • Premium Churn Reduction as per Target • Churn Analysis & Strategy , Accuracy of prediction of Churn: - 95% • Planning & execution of activities to achieve predicted targets: • Regular monitoring of performance • Customer Churn Management Through Proactive Measures • Engaging and panning activities for maximum retention of customer in churn Management • Communication of New Scheme within 1 hour of product launch to entire state ( Internal & Franchisee )• Training & development of Store Staff • Communication to Corporate Clients by Service Visit, Phone Calls, Email & Appreciation Letters • Responsible for Retail ( Franchisee ) Postpaid bill Collection & Retention• End to end Briefing of new Product & Process • Value Added Up selling/Cross-selling ( On-net Packs, International Roaming – National Roaming / Best fit Plan- Tariff ) • Responsible for the overall CSAT (Customer Satisfaction) Score.

Indore & Raipur Area, India

• The entire Franchisee Operations Of Chhatisgarh Circle• Daily Visit at local franchisee and 2 to 3 visits at out location• Infrastructure/ Systems and manpower recruitment and training (Training conduct on monthly Basis )• Daily briefing to the entire Franchisee executive updating new Tariff plans.• Handled various issues of postpaid and prepaid products.• Complaints if any properly allocated to the concerned departments for further follow up and resolution.• Maintained the quality scores with respect to correct and timely information given, first level resolution, soft skills and voice modulationFunction: Team Leader Call Centre (2004-2006 Idea Cellular Ltd) Work profile• Maintained service, talk/wrap time, data, and both client and consumer satisfaction levels• Conducted group training sessions on Product & Process• Monitor interaction between CC Executives & Customer to ensure quality assurance standards• Trained, led and directed 30 CC Exes in an inbound service and information call center• Infrastructure/ Systems and manpower recruitment and training (Training conduct on monthly Basis )

Bachelor Of Commerce - Bcom, Accounting And Business/Management

Master'S Degree, Public Administration

Public Personnel Administration and Human Resource Management. Comparative Public Administration Business Administration Politics.

Web Programming Certification, Web/Multimedia Management And Webmaster, A

Concept of Web Application Development and its Architecture. Essentials of Web Application Development. Practice web page designing.