Anudeep Maity Email & Phone Number

Bengaluru, Ka, In

Spearheading the launch and growth strategy for Thrive on the Open Network for Digital Commerce (ONDC) platformDriving expansion and user acquisition for Thrive's direct ordering platformManaging daily task distribution and project timelines for the development team, ensuring efficient product deliveryDeveloping comprehensive product roadmaps for key verticals, aligning with business objectives and market demandsConducting in-depth user research to inform product improvements and feature prioritizationCollaborating cross-functionally to translate business requirements into technical specificationsAnalyzing market trends and competitor strategies to maintain Thrive's competitive edge in the digital commerce spaceFacilitating agile development processes to ensure timely product iterations and enhancements

India

Implemented audit metrics and performance dashboards, consistently ranking as top performer and driving team-wide improvementsDesigned and deployed an automated chatbot, reducing resolution times by 30% and increasing satisfaction rates by 40%Analyzed cancellation patterns and implemented strategies, resulting in a 60% decrease in restaurant order cancellationsServed as key liaison between support, product teams, and third-party delivery partners, facilitating rapid issue resolution and product enhancementsManaged multi-channel customer communications via chat, email, and app store consolesLed training initiatives for new team members, ensuring consistent high-quality supportConducted comprehensive data analysis for support and other organizational teams, creating actionable insightsCreated and maintained dashboards for Support Performance, 3PL Performance, and Order Cancellations, enabling data-driven decision making

Bengaluru, Karnataka, India

Working closely with Departmental Managers to onboard present and new clients from Tier 1 cities onto the Luxe Salon Category and developing credible sources for Lead Generation

Bachelor Of Business Administration (Honors), Business Administration And Management, Honors, 3.61/4

Activities and Societies: Deanery Student Council, Zariya Productions, NICHE, The Marketing Club• TOP 7 participant in NOVICE 2020.

Isc, Commerce

• Vice President of the Student Council • Member of School Debate Team • Emcee at School Functions • Member of School's Quiz Team, •.

Icse, Commerce