Ebin K Abraham Email & Phone Number

Bengaluru, Karnataka, India

Thrive now - By Hashtag loyalty" is an emerging food technology start-up backed by India's Food chain giant Jubilant food works.•Handling quarries of Merchants to smoothen up their process while Onboarding and Escalations throughout their Journey with Thrive.•Helping the restaurants in extracting maximum benefits of our tool. Manage external relationships with key accounts and lead process improvement, negotiations, and implementation.•Guiding Customers with their doubts and quicks resolutions for the escalation by the SOPs followed•Improving Experiences by feedbacks and data to give a flowless experience to the Customers and Merchants•Work with multiple other teams for an update of project and in improving the satisfaction rate of both Customer and Merchants.•Brainstorm on multiple tools and data to improve the experience in our platform

Bangalore Urban, Karnataka, India

Handles the Control Tower for Long tail Clients like Magicpin, Dotpe, KFC, Apollo, MYkirana etc to implement the exhaustive project PAN India with the following objectives -• Order Incerment - To increase the number of OPD from 1k to 10k to 1 lhk orders in a week for a particular client • Operational Service Efficiency - Ensures the highest level of delivery service quality, making sure we have no MDND cases thus ensuring delivery completion as a metric• Stakeholder Management — Managing internal and cross-functional stakeholders on processes, KPIs, and change efforts by understanding their perspectives and expectations. Assist as a leader and point of contact for supervisory escalated contact resolution.• Create a Control Tower Team — Enable enhanced visibility and standardize real-time analytics from a unified platform to offer a clear overview of where to act and allocate resources. Responsible for the overall management of supply chain operations across many geographies and providing consumers with an unrivaled delivery experience.• Process design and implementation - Assist upper management in defining an operations strategy for growing operations successfully. The product team and the implementation team communicate with one another. Design processes, optimize operations, and effectively launch and implement various operation strategies for the company.• Work with multiple tools for the project improvement including Fresh Desk, Fresh Chat, Simplify 360, Playstore Console• Projects Handled - Insurance claim, ZTP (Zero Tolerance Policy), Social Media Escalations, Playstore, Client Escalation, Rider Management, Order Management, Rider Penalty and Fraud Detection

Bengaluru, Karnataka, India

Passion discovers professionWe do what we love at the Decathlon! We are pleased to make sport open to all in India with approximately 4000 team mates & 90,000 team mates in Decathlon United (world wide). As team members & shareholders, we all share two shared ideals like 'Vitality' & 'Responsibility' with an entrepreneurial spirit.Our 'Passion for Sport' is the only common thread among all Decathletes, whether it helps sports consumers, customers & sports leaders in retail stores or helps leaders from all services such as IT, logistics, manufacturing, finance, real estate and other services.We Do What We Love!We dare, we make mistakes, we take decision responsibly with lot of freedom, & autonomy aiming one purpose of "sustainably make the pleasure and benefit of sports accessible to the many"My role to be specific -1) "KIPSTA" brand activations achieving the highest Turnover pan Bangalore in 2020 and partnered with more than 10+ other brands for other branding activities.2) Develop and assist with the implementation of actionable strategies on store layout and aisles3) Act as a community manager across all client platforms, consistently monitoring and concisely communicating with target audiences4) Design and implementation of brand activations to address current sports trends, gain insight into target audiences and testing new approaches

Bengaluru, Karnataka, India

The overall experience of mine as an intern in Decathlon was amazing I learned a lot from my guide as well as the other team members.Their management style is very effective and supportive to employees. Since there is no such formal hierarchy due to their company policy it becomes very easy to blend with the senior employees and work as a whole complete team.

Bengaluru, Karnataka, India

At FabHotels, India's Best Budget Hotels brand in a $10Bn+ fast growing & hyper competitive market. Already at 250+ locations across 20+ cities (next only to Taj & ITC), FabHotels is on track to be India's largest chain of modern, tech driven hotels that deliver a standardized, consistent & value-for-money hotel stays to travelers across India. This space has seen & continues to see a lot of interest, yet no other brand is yet able to offer travelers what they really want - a "What you see is what you get" hotel stay!

India

Master Of Business Administration - Mba, Marketing, 6.40 Cgpa

Graduated in September 2019

Pgpm, Logistics, Materials, And Supply Chain Management, 8.22 Cgpa

Graduated in September 2019.

Bachelor'S Degree, Bible/Biblical Studies, Passed In Firstclass

Bachelor Of Commerce - Bcom, Taxation

High School Diploma, Grade 12

High School Diploma, Grade 10