● Was a part of the Pilot recruitment team and went to Denmark to transition the process to India● Preparing job descriptions, advertising job openings.● Recruiting for EMEA, APAC India, China, North America, Latin America, and Denmark● Reviewing resumes/applicants, short-listing candidates.● Coordinating functional interview.● Interview scheduling.● Administrating sharepoint ● Administering OPQ tests for candidates.● Interacting with local P&O (HR) for smooth progress of the recruitment process.● Maintaining Recruitment process documents and job aids and related templates● Preparing job aids to assist P&O’s (HR), external candidates and vendors, in handling recruitment systems.● Handling an average of 80 recruitment cases (Headcounts a month)● Training new employees on recruitment process.● Reporting – Screening Analysis report, Headcount report, Cost allocation reports, KPI reportingLead time (time to hire) reporting, Monthly survey reports.● Responsible for delivering various facets of recruiting successfully throughout the organization including sourcing, screening, interview scheduling, contracting etc.● Activities include managing the use of various recruitment channels maintaining all pertinent applicant and interview data in the HRIS - Kenexa.● handle cases effectively in the SharePoint solution environment, book interviews in outlook, manage the candidates by screening the resumes against screening criteria set by hiring manager

Staff Recruitment- Anticipating job openings, preparing job descriptions, advertising job openings- Reviewing resumes/applicants, short-listing candidates- Conducting HR interview and salary negotiation with prospective candidates.- Coordinating functional interview,- Collecting employment documents and conducting background check- Improvising employment letters, policy documents and HR forms- Maintaining a database of applicants for future job openings.Payroll Administration- Ensuring all payroll calculations are processed to comply with statutory legislation and company policy.- Supporting and advising stores in new and seasonal payroll procedures to minimise impact and errors.- Addressing employee grievances due to changes pay, policy or legislation.- Handling process fall outs like –Wage Advances, Overpayments in a proactive manner.- Escalating appropriately to ensure the issues is duly addressed before impacting employees pay- Liaising with Wages Clerks, Stores Manager, Personnel Manager and Compliance ManagerEnsuring Quality Adherence- Auditing the amendments processed by payroll officers- Ensuring stringent adherence to preset quality standards, statutory legislation and company policies.- Identifying deviations from standards and reporting non conformances- Root Cause Analysis and suggesting corrective actions.Training & Development - Identified training needs based on non-conformances and quality gaps.- Conducting and facilitated process training for payroll officers.- Provided evaluation summaries in a timely manner. - Monitoring areas of improvements on a continuous basis.Significant Highlights- Rewarded with a certificate for being the topper in finishing the maximum number of payroll amendments.

- Delivering customer support with accurate and reliable information on inbound calls from customers with queries on tariff plans, call charges, service charges, rentals, billing, etc. - Efficiently addressed customer grievances on voicemail issues and assuring prompt quality service- Utilize multiple screens to update client orders, make adjustments, research client account, and entering notes in system- Raising ticket for service technicians or routing the call to the right person or team.- Monitoring credit vetting for customers

- Taking inbound calls assisting customers with the US based Car rentals-Vanguard (Alamo).- Recording client orders into the CRM in a timely and efficient manner Significant Highlights- Was rated the most efficient customer service executive while ramping-up the operation in Bangalore. - Hand-picked amongst best to lead group members for USA inbound sales division for VCR – Vanguard Car Rentals. - Received two appreciation letters for being the weekly topper.