Anuj Narang Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

• Drive customer experience and cultivate enduring relationships based on trust.
• Facilitate customer Net Promoter score and provide valuable insights to enhance customer satisfaction.
• Collaborated with 5 departments and restructured communication flow, during the testing phase and project launch.Achievements
• Have successfully cut the turnaround time in half, leading to improved efficiency.
• Recommended the client to switch the communication medium to WhatsApp, to… Show more
• Recommended the client to switch the communication medium to WhatsApp, to expand their reach and engage with a wider audience. It doubled the number of feedbacks from 3,000 to 6,000.

Greater Bengaluru Area

• Charted SOPs & executed more than 75 Proctoring drives for high-end clients.
• Managed teams of 10 Operations Associates and more than 1000 Proctors.
• Assessing feedback report of each candidate as per standard checks and Quality audits.Achievements
• Hired, trained, and built a new pool of 500 proctors, increasing revenue threefold.

Chennai, Tamil Nadu, India

• Devised and carried out advanced sales strategies and promotional campaigns to maximize hotel profitability and attract a wider customer base.Achievements
• Acquired 7 new hotels and successfully reactivated 15 previously churned ones.
• Recognized for the recovering of one lakh from the properties.

Chennai, Tamil Nadu, India

Managing & retaining existing clients. Was the single point of contact for all Pick-up, deliveries, and revenue collection.

Guatemala, Guatemala

• Procured timber, supervised extraction, ensured proper loading in 20ft/40ft containers with the quality checks, and exported from Guatemala.
• Formalized daily progress reports by including measurements & weights, ensuring that the team in India was kept updatedAchievements
• Established the hardwood business in Guatemala and dispatched the 1st container.
• Identified over 100 plantations of various timber species and maintained positive relationships with suppliers.

Lagos, Nigeria

• Effectively handled and preserved key FMCG accounts.
• Oversaw a team of 10 trackers for real time tracking of more than 250 commercial vehicles, incentivized the performance of all the drivers.
• Managed daily operations, including vehicle allocation and response to logistic challenges.
• Worked with relevant departments to understand & meet immediate and future vehicle requirements.AchievementsSupported business by implementing strategies to improve operational… Show more
• Worked with relevant departments to understand & meet immediate and future vehicle requirements.AchievementsSupported business by implementing strategies to improve operational efficiency, reducing delivery time by.

Chennai, Tamil Nadu, India

• Directed a team consisting of more than 100 blue-collared workers, ensuring the efficient execution of fabrication and erection assignments.
• Coordinated with multiple equipment vendors for timely machine dispatch and installation.Prepared the running bill for contractors and compiled daily progress reports

Master Of Business Administration (M.B.A.), Marketing & Operations

Activities and Societies: Active member of Speak UP club.

B.E, Mechanical Engineering

Activities and Societies: Dramatics, Dumb-Charades, Football, Ultimate Frisbee, Public-Speaking

High School, Computer Science

Activities and Societies: Played volley ball for School team. Was an active member of the Dramatics club at school. Debate team.

Ssc