Company-Profile : PCCW Global is one of the world’s top organizations in the field of Telecommunications. It has its own infrastructure all over the world. It’s interconnected more than 10,000 companies to deliver the quality services. PCCW Global serves the voice & data needs of multinational Enterprises and telecommunication service providers. Covering more than 1,800 cities & 120 countries.Designation : Voice EngineerTotal Experience : 18th June, 2012 to May, 2013Technology Used : Veraz, Telarix, TCS .Team-Size : 12.Responsibility : Trouble-shooting. Troubleshoot it by means of creating Putty-Sessions & by trace using CLI as well as GUI. Working on the latest SIP, H.323, ISUP protocols with the supported Codec G723, G729, G711,T.38 etc. Testing the destinations by using Audio-code or TCS. Check the routes & destinations as per parameter like ASR, ACD, PDD. Configuration & troubleshooting of SIP, ISUP & H.323 devices. Troubleshooting by means of Toll-Free services, SIP, ISUP & H.323 signaling messages & the ISDN cause-code.

Company-Profile : Spectranet provide IP Telephony and International PSTN Traffic services and having its own Infrastructure and relationship with over 20 carriers in worldwide to deliver quality services. Re seller of its VOIP Products.City com is an ISP and Wi-Fi Provider also and have Data centre facilty for their Clients.Designation : Sr. EngineerTotal Experience : 6th October, 2010 to 15th June, 2012.Technology Used : NexGe, IP-Phones, Linksys ATAs, Soft-phones.Team-Size : 6.Responsibility : NOC-Handling. Switch-monitoring, route-monitoring, traffic monitoring, Ticketing. Making Carriers(Internal & External) as well as user-based accounts, Rate Plans by using GUI. Troubleshoot it by means of creating Putty-Sessions & by trace using CLI as well as GUI. Working on the latest SIP, H.323 protocols with the supported codec G723, G729, G711, etc. Testing the destinations by using linksys or Soft-phone. Check the routes & destinations as per parameter like ASR, ACD, PDD. Configuration & troubleshooting of SIP & H.323 devices. Troubleshooting by means of SIP & H.323 signaling messages & the ISDN cause-code. Configuration of GW, GK, PC2Phone, DID, etc.

Company-Profile : ICallGlobe is the front end technology development center wherein it provides support to clients providing VoIP wholesale carrier services world-wide. Recognizing the potential of the revolutionary voice over internet telephony segment, it has since then been constantly striving to provide support to the clients in order to meet the changing requirements of the business houses. At present, it offers support to one stop centers solutions, profitable resellers & wholesale services to its ever increasing clientage.Designation : NOC-EngineerTotal Experience : 11th December, 2008 to till date.Technology Used : VoIP-Switches, N-Soft Switch, NexTone, Linksys ATAs, Soft-phones.Team-Size : 8.Responsibility : NOC-Handling. Switch-monitoring, route-monitoring, traffic monitoring, Ticketing. Making End-points, Calling-Plan, Bindings, Routes, etc by using both GUI as well as CLI. Troubleshoot it by means of creating Putty-Sessions & by trace using CLI as well as NexTone. Backup of NexTone at regular interval. Working on the latest SIP, H.323 protocols with the supported codec G723, G729, G711, etc. Testing the destinations by using linksys or Soft-phone. Check the routes & destinations as per parameter like ASR, ACD, PDD. Configuration & troubleshooting of Sip & H.323 devices. Troubleshooting by means of SIP & H.323 signaling messages & the ISDN cause-code. Configuration of GW, GK, PC2Phone, DID, TollFree, CallBack, CallShop, IVR, etc.

Company-Profile : The company is in the field of international BPO-processes of Call- Centers & software development.