Anuj Mathur Email & Phone Number

Kerala, India

Karnataka, India

Noida, Uttar Pradesh, India

Jaisalmer, Rajasthan, India

New Delhi, Delhi, India, Dharamshala, Rishikesh

Closely working with Co-founder and rigorously making efforts towards business development and business strategy for the organization. Direct, manage and coach managers/staff for the tactical activities. Facilitate key business and customer relationships management and negotiate potential business opportunities. Lead and direct managers to achieve and exceed sales plan and achieve property sales goals. Support business manager to develop and execute value based pricing. Prepare estimated annual budget on volume allocations, pricing and sales forecasts with the co-founder. Support quality decisions by giving input to reservations team on product complexity vs cost. Review quarterly performance against targets, objectives and KPIs and enhance performance. Represent organization at various places and external forums on responsibility areas. Commercial property search management, coordinating with key partners like property developers, landlords, project consultants, property brokers.. Location & catchment analysis of new store locations & negotiating, acquiring and finalizing new properties. Negotiating final rentals, landlord scope of works.

New Delhi, Delhi, India, Dharamshala

Change Ambassador for a Boutique Hostel catering to Backpackers and Travellers from all around the world. Currently, managing 2 locations - New Delhi and Dharamshala  Have been with this backpacker hostel since its inception, coordinated as promoter and marketeer. Have helped organisation projected with varied sources of revenue generation techniques and methods. Has helped achieve massive rate of subscriptions and sales, with equally higher rate of customer's satisfaction level.  Hands on Hospitality softwares like loventis, Ezee and Posist.Organisation is now on top 3 in the city, and now improvising the concepts of branding building for them.

Noida Area, India

Looking after the day-to-day activities and guidance of the team members. Mentoring the team and setting targets, implement guidelines, and assist with any issues the employees may have. As a team manager has to ensure that all members understand the team’s objectives and work together to achieve it.Working closely with AVPs for the correct formulation of polices and regulations and setup the appropriate set of benchmarks for the team performances and delegation. Choosing the team’s lineup based on player performance, team chemistry, and other factors Handling the customer services team with credit card payments and interest rates with the referral to the due dates. Handled a team of 12 twelve professionals for their performance  Facilitating the international funds transfer process and educating the right method to make such payment. Explanation to the Account enquiries on the various accounts held by the customers. Informing customers to improvise their credit worthiness in relation to the credit cards and overdrafts. Engaged in increasing customer satisfaction by focusing the level of services and products consumed by the customers. Providing resolution to the complaints raised by the customers in regarding to the credit card and reinstating the assurance level. Looking after complaints escalations and coordinating with escalations team with keeping in mind TAT.

New Delhi Area, India

Recruited by Citi Bank N.A for processing and transacting of the Credit Department of Citi Bank N.A.The Synopsis in terms of areas of work would be Credit, Mortgage, Customer Service and Credit worthiness. Approve loans within specified limits, and refer loan applications outside those limits to management for approval. Meet with applicants to obtain information for loan applications and to answer questions about the process. Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting credit card.. Following the norms and regulation of RBI such as know your customer (KYC). Has been successful in dealing with high profiled customer lending them loans about Rs. 350 million and 500 million INR Submit applications to area credit manager and regional credit manager for verification and recommendation. Market bank products to individuals and firms, promoting bank services that may meet customer satisfaction and needs.