Anuj Mehta Email & Phone Number

North Sydney, New South Wales, Australia

• SME for implementation of New Service desk Ticketing System Halo in APAC region.
• Working collaboratively with Global Team for integration of Multiple accusations across APAC region.
• Responding to escalations coming via Service desk and desktop Team.
• Working with vendor with License migration for AutoCAD to switch from Network to User Based Licenses.
• License management and procurement for various softwares within business.
• Working with team to implement Autopilot rollout within APAC region.

North Sydney, New South Wales, Australia

• Providing exceptional customer service to all our staff across Sydney, Newcastle & Wollongong Offices as well as the wider APAC region.
• Responding to requests for technical assistance in person, via phone, or electronically
• Diagnosing and resolving technical hardware and software issues
• Identifying and escalating situations requiring urgent attention
• Staying up to date with system information, changes, and updates
• Solving problems efficiently, whilst implementing sustainable solutions

Sydney, New South Wales, Australia

• Level 1 support for more the 1200 staff members across Australia and PNG
• Windows Active Directory Account and Security Group creation.
• HARDWARE (Desktop and Laptop) support, Windows reimaging.
• Hardware procurement and testing.
• Supporting Office 365 apps across the business.
• 2-Factor authentication SUPPORT (Microsoft Authenticator)

Sydney, New South Wales, Australia

• Level 1 support for more the 6000 staff members across ANZ.
• Onsite Support across NSW
• Windows Active Directory and Azure active Directory Management.
• HARDWARE (Desktop and Laptop) support, Windows reimaging.
• Supporting Office 365 apps across the business.
• 2-Factor authentication SUPPORT (Microsoft Authenticator, Duo MobileEtc.)

Sydney, New South Wales, Australia

North Rocks, New South Wales, Australia

• Providing excellent customer service experience over the phone.
• Meeting KPI’s as set by the Leadership Team.
• Resolution for customer’s queries in best possible way.
• Fast action for cases assigned using Salesforce.
• Effective use of SAP CRM for processing sales orders

Sydney, Australia

• User level desktop support and troubleshooting.
• Hardware record Management.
• Active Directory and Management console troubleshooting

Master Of Engineering Science (Ext.)(Mengscext), Telecommunications Engineering, Credit

Activities and Societies: IEEE, Engineers Australia

Bachelor Of Technology, Electronics And Communications Engineering, First Class

Activities and Societies: IEEE ,SAE