Anuj Agarwal Email and Phone Number

Spearheaded integrations and feature enhancements for the Netmeds ERP system and mobile app. Some of the major projects undertaken are:• CRM integration• User onboarding processes• Chatbot integration• Marketing campaigns• eWallet implementation• Smart notifications.

• Led project team from technical aspect to ensure successful implementations.• Provided technical assistance & supervision to other project team members.• Recognized business & end-user requirements & improved business processes via service optimization technology.• Maintained customer satisfaction & reference ability at the completion of the project.• Acted as a subject matter expert on bringing customer from on-premise to cloud-based solution, & on the customization points of the product throughout the project’s lifecycle.• Worked closely with customers & brought their requirements to live solutions while maintaining customer satisfaction.• Designed integration of ClickSoftware’s suite of products with various systems such as CRM & ERP systems.• Designed scheduling application functionally, workflow, business rules & algorithms based on ClickSchedule framework.• Implemented complete projects, including involvement in requirements definition/design, product adaptation (configuration & customization), on-site system & user acceptance testing, training, deployment, post-deployment support, & transition to World Wide Support.• Worked on multiple parallel implementations while maintaining high quality & timely delivery.

• Increased workforce efficiency (~40%) for leading telecom & power distribution giants via software implementations.• Gathered requirements from the clients, analysed their feasibility & checked for any redundancies in them.• Provided software solutions to onboard potential new clients by identifying value creation opportunities.• Designed product requirements document & wireframes for customizations in the proprietary software.• Testing: System Integration Testing (SIT); User Acceptance Testing (UAT)