I have over a decade of experience in the Telecommunications and Security industry, with a strong focus on installation, maintenance, and customer service. My roles have ranged from being a Communication Technician at Telstra to a Communication Technician at Tandem and currently working as a Customer Field Technician for NBN. I am also a managing director and security Advisor & installer at Bintech Solutions which deals in commercial and residential security.At Bintech Solutions, I lead a team in designing, installing, and maintaining audio and video surveillance systems for residential, commercial, and industrial properties. I ensure compliance with industry standards and regulations, while staying updated on the latest security technologies and trends. Previously, at Tandem and Telstra, I specialized in NBN installations, providing technical support to customers and conducting quality assurance checks. My tenure at Telstra further honed my skills in NBN services, network configurations, and customer satisfaction. Throughout my career, I have demonstrated a commitment to excellence, problem-solving, and continuous learning. I possess strong communication skills, both technical and interpersonal, allowing me to effectively collaborate with team members and provide exceptional service to clients.
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Customer Field TechnicianNbn® AustraliaMelbourne, Vic, Au -
Customer Field TechnicianNbn® Australia Apr 2024 - PresentMelbourne, Victoria, Australia -
Security Installer & AdvisorBintech Solutions Apr 2016 - PresentMelbourne, Victoria, AustraliaInstall CCTV cameras, alarm systems, and intercom units at various locations, including residential, commercial, and industrial properties. - Run cables and wires for power and data transmission, ensuring neat and concealed wiring according to best practices. - Set up networking equipment and establish connections for remote monitoring and access via the internet or mobile devices.- Program alarm systems for specific zones, entry points, and emergency notifications based on client preferences and security requirements. - Conduct thorough testing of CCTV cameras, alarm sensors, and intercom units to verify functionality and performance.- Test system integration and communication between different security components to ensure seamless operation.- Perform system commissioning to finalize configurations, troubleshoot any issues, and prepare for client handover. - Perform routine maintenance tasks on CCTV cameras, alarm systems, and intercom units to ensure optimal performance and reliability.- Diagnose faults in wiring, connections, sensors, and control panels, and implement corrective actions to restore functionality. - Utilize diagnostic tools and equipment to identify and resolve complex technical issues efficiently. - Provide technical support to customers regarding the operation, maintenance, and troubleshooting of security systems.- Respond to service calls and inquiries promptly, addressing customer concerns and resolving issues in a timely manner. - Maintain detailed records of installations, configurations, maintenance activities, and service interventions.- Adhere to industry regulations, standards, and best practices for the installation and operation of security systems. - Ensure compliance with relevant safety guidelines and protocols during installation, maintenance, and service activities. - Stay updated on advancements in security technology and industry trends to maintain expertise and provide informed recommendations to clients. -
Communication TechnicianTandem Corp Apr 2016 - May 2021Melbourne, AustraliaInstall NBN equipment and infrastructure at customer premises, including connection boxes, modems, routers, and associated cabling.- Conduct site surveys to assess the feasibility of NBN installations and determine the optimal placement of equipment. - Activate NBN services, ensuring proper configuration and setup for internet, voice, and other services as per customer requirements. - Identify any potential obstacles or challenges that may impact the installation process and develop solutions accordingly.- Communicate with customers to schedule installation appointments and provide information about NBN services and equipment. - Provide technical support and assistance to customers during and after the installation process, resolving any issues or concerns promptly. - Perform thorough testing of NBN connections to ensure proper functionality and adherence to service standards. - Conduct quality assurance checks to verify that installed equipment meets Telstra's specifications and performance requirements. - Diagnose technical issues with NBN connections, modems, routers, and other hardware components, and implement solutions to restore service. - Perform routine maintenance tasks, such as firmware updates, equipment replacements, and system upgrades, to ensure the reliability and performance of NBN services. - Maintain accurate records of all installation, maintenance, and repair activities, including details of equipment installed, services activated, and customer interactions. - Provide feedback and recommendations for process improvements and service enhancements based on field observations and customer feedback. - Adhere to safety protocols and procedures while performing fieldwork, including proper handling of equipment, use of personal protective equipment (PPE), and compliance with occupational health and safety regulations. - Ensure compliance with Telstra's standards and guidelines for NBN installations, maintenance, and customer interactions. -
Communication TechnicianTelstra Oct 2013 - Apr 2016Melbourne, Australia• Installation and maintenance of NBN FTTP/B/N, DOT, Velocity and Platinum services for residential, business and wholesale customers• Experience configuring soft phones, remote handsets and Telstra’s own digital hardware like T-box, Telstra TV, Routers, WIFI dongles etc.• Securely setting up customer’s home network and connecting gadgets such as wireless printers, PCs, smartphones, gaming devices and smart TVs to the Internet• Fixing issues such as problems with email, network, computer or common software• Basic IP configurations and troubleshooting of routers and other devices at customers• End to end fault rectification and installations to the full satisfaction of customer’s expectations• Undertake planned activities associated to infrastructure maintenance and upgrades within given time lines• Correct and proficient utilization of instruments and tools from remote points within the network• Basic operation of radio frequency or similar equipment to test lines and cables• Use of all Telstra related access systems to an optimal level• Trained new staff along with daily ride on when required• Provide customer coaching and guidance and translate technical language into simple terms -
AssociateCaterpillar Logistics Services, Inc. Aug 2011 - Oct 2013Melbourne, Australia• Picking, packing, storing of goods and materials• Allocating and retrieving goods from specific warehouse areas• Basic operation of Radio Frequency or similar equipment• Use of all warehouse related computer systems to an optimal level• Liaising with management and customers respect to stores operations• Maintaining control registers including inventory control and being responsible for the preparation and reconciliation of regular reports• Coordinate and manage inspection duties to ensure that parts are of specified quality in accordance with Caterpillar’s written guidelines • Assist with planning and rearrangement activities in the warehouse• Monitoring workflows and take actions to remedy situations that may arise in own work area• Operation of all materials handling equipment under license -
Team Leader - LogisticsMyer Nov 2004 - Aug 2011• Allocating and retrieving goods from the storage area• Operation and co-ordination of all materials handling equipment under license• Managing daily, weekly and monthly stock takes and scan counts via RF scanners• Payment of accounts, preparation and receipt of appropriate documentation including liaison with suppliers regarding outstanding deliveries and invoices• Counting, marking and checking merchandise and processing delivery with the manifests via electronic receiving and dispatching (ER&D)• Use of Warehouse Management System (WMS) and Myer Retail Merchandising System (RMS) for stock control, inventory, receiving and payment of invoices• Staff supervision, managing productivity and imparting store and logistics training to the new associates • Team leading, staff motivation, coaching and mentoring of logistical staff by providing every possible assistance time to time • Attending all customer care activities and ensuring clients remain happy and well serviced.• Communicate well with the customers in an efficient, friendly and responsive manner via phones and face to face and keep them informed as to stock and sales order processes• Answer and handling general routine internal and customer enquiries regarding stock location and movement• Trained OH&S representative and Level 2 senior first aid• Ensuring compliance with company’s all OH&S practices in safety and manual handling
Anuj Bindal Education Details
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Information Technology
Frequently Asked Questions about Anuj Bindal
What company does Anuj Bindal work for?
Anuj Bindal works for Nbn® Australia
What is Anuj Bindal's role at the current company?
Anuj Bindal's current role is Customer Field Technician.
What schools did Anuj Bindal attend?
Anuj Bindal attended University Of Ballarat.
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Anuj Bindal
Product Management Specialist @ Wikolo | Project Manager @ Codefruits Llc | Strategy, Business Analysis, Risk Analysis, ManagementChandigarh
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