Dynamic and accomplished Program Manager with over 20 years of software development experience and 12+ years in leadership roles. Demonstrated success in leading cross-functional teams and driving significant business growth through strategic initiatives. Highly skilled in leveraging AI to tackle complex challenges, with a strong focus on fostering innovation and upskilling teams. Passionate about transforming business requirements into actionable solutions and consistently delivering high-quality results.Core Competencies:• AI & Data Insights: Expertise in designing and developing PowerBI dashboards to optimize SLA maintenance, providing critical data insights for informed decision-making.• Strategic Leadership: Successfully implemented digital transformation plans and Target Operating Models to enhance business enablement, leading to improved operational efficiency.• Program Management: Proficient in managing IT infrastructure functions, ensuring incident and service request ownership while meeting SLAs and maintaining high service quality.• Global Expertise: Experienced in leading culturally diverse IT teams across the USA, UK, and Europe, balancing resources, demand, ROI, and risk to deliver successful outcomes.• Budget Management: Managed program budgets exceeding $86M, establishing an IT Operations Command Center in India, optimizing resource utilization and reducing costs.• Leadership & Methodologies: Managed large teams using onshore-offshore SDLC processes and AGILE/Scrum methodologies, ensuring seamless project execution and delivery.• Automation & Innovation: Led programs in automation, innovation, and technology upgrades, focusing on onboarding, learning and development, quality, coaching, and productivity.• Software Architecture & Team Management: Extensive experience in designing scalable architectures and managing teams, with notable onsite work in Austin, TX; Miami, FL; Fairfield, NJ; San Jose, CA; and Slough, UK.• Technical Proficiency: Proficient in PowerBI, Power Automate, Excel, Jira, Visio etc with a strong ability to integrate and optimize these tools for business solutions.Domains: Expertise in Insurance, AD, Retail, Healthcare, Travel, Manufacturing, HRMS, and Enterprise Applications. Passionate about leveraging my expertise in project management and team leadership to support and elevate the company's strategic objectives, consistently delivering high-quality, impactful results.Passionate about leveraging my expertise in project management and team leadership to support and elevate the company's strategic objectives.
Listed skills include Microsoft Sql Server, .Net, Asp.Net, C#, and 46 others.
