Lead initiatives to transform client experience, optimize service delivery and deliver operational excellence for Client Operations across retail banking, capital markets & wealth management

Strategize and operationalize large, multi-functional projects in domains such as Artificial Intelligence, Back-Office Process Improvements, Front-Office Client Journey Enhancements & Large Scale Digitization Initiatives; $18M+ in cumulative gains over 7 projectso Developed payments strategy; conducted technical & financial due-diligence of payments vendor; managed deployment – saving ~$9M/ yearo Partnered with analytics & technology teams; used design thinking to build new… Show more Strategize and operationalize large, multi-functional projects in domains such as Artificial Intelligence, Back-Office Process Improvements, Front-Office Client Journey Enhancements & Large Scale Digitization Initiatives; $18M+ in cumulative gains over 7 projectso Developed payments strategy; conducted technical & financial due-diligence of payments vendor; managed deployment – saving ~$9M/ yearo Partnered with analytics & technology teams; used design thinking to build new automated contact strategy for low-risk delinquent clients; savings of $4.5M/ yearo Refined governance framework for strategic projects; made business case, conducted cost-benefit analysis and deployed services from partners like FICO, Gatestone and Global Payments Show less

Led the Marketing & Business Development function for the English Entertainment Cluster (Star World, Fox Crime & FX) for North India at Star India Pvt LtdKey Responsibilities:- Marketing/ Business Development/ CRM- Sales Strategy/ Prioritization- Budget Planning/ Forecasting- Analytics/ Profitability Reporting

Lead business development for key accounts for the English Entertainment Cluster (Star Movies & Fox Action Movies) for North India at Star India Pvt LtdKey Responsibilities- Advertising Sales/ Account Management- Product/ Inventory Management- Competitive Benchmarking/ Data Analytics- Recruitment/ People Management- Sales Operations/ Process Optimization

Worked in various capacities with a niche channel in an emerging market.Key Responsibilities:- Business Development/ CRM- Ad Sales/ Direct/ In-Direct Marketing- Content Ideation/ Customer Insights- Team Management/ Training

Joined Bennett Coleman & Co. as an intern to support (Times Ascent & Economic Times Appointments) the largest English daily for India and worked my way to becoming an Assistant Manager in a span of 4 years.Key Responsibilities:- Marketing/ Business Development - Primary & Secondary Research- Competitive Benchmarking/ Data Analytics

Key Responsibilities:- Content Ideation- Production Coordination