Anum Naveed Email & Phone Number

Aylesbury, England, United Kingdom

I am responsible for the day-to-day running of Lymphoma Action’s social media channels including scheduling, responding and providing excellent customer service. This involves working with teams across the charity to source and create content for social media to raise awareness, promote our activities, generate income, increase our reach and build meaningful relationships. Canva and Sprout Social are used daily to create and schedule content. Creating effective, optimised content for our email marketing campaigns has also been a key part of my role in order to engage with audiences, and promote activities and services. Data handling and analysis are important in these areas to ensure we are working in a data-led manner across the organisation. I also help with maximising digital marketing opportunities such as social media advertising, paid search and influencer outreach, as well as keeping up-to-date with the latest trends and developments in social media and digital marketing.I am responsible for creating the digital version of the charity’s magazine Lymphoma Matters, which is published every 4 months. The first digital version launched in February 2023 and was positively received internally and externally. The project involves working closely with the publications team for the printed magazine content and using the content creation platform Foleon to create an engaging and interactive online version of the magazine, one that is in line with our brand and accessible. Leading on this project with creative freedom has given me extensive project management and graphic design experience.I support the comms team in other ways as required. Examples include google analytics, staff training such as Canva training, and clearing data from the back end of the website. I also support with AI use as a member of the AI working group which helps shape our AI policy and practice.

Milton Keynes, England, United Kingdom

I arranged and conducted Information, Advice and Guidance (IAG) sessions with new or returning service users who were survivors of domestic and/or sexual abuse, to find out how we could best support them. These sessions involved assessing needs and risks, providing information, emotional support, signposting and/or referring to the appropriate services, internally or externally. I also responded to and processed referrals and other communication that came through via telephone, email, and the web referral form, ensuring accurate record-keeping along the way. The role also involved providing proactive, empathetic, and practical advocacy support to those accessing the advocacy service. As a qualified ISVA, I supported service users throughout the criminal justice process all the way from thinking about reporting through to support at court. This support included providing accurate and up to date information, emotional support, and advocacy all depending on the needs and wishes of the individual I was supporting. Empowering service users to make their own decisions in their lives was a key part of this role, as was assessing risk and safeguarding when necessary. Empathy, excellent communication and listening skills were vital, as was ensuring consent and confidentiality. Organisation skills were important in order to manage caseloads and other tasks well. The ability to work well with others both within and outside the organisation was essential in order to provide the best service and support. I was also passionate about using my creativity and social media skills – I created and managed the LinkedIn page which I really enjoyed, and helped to plan and create content for other social media platforms. I also designed and created the internal newsletter which was highly praised.

I was responsible for supporting the contact tracing service as a member of staff in various areas which I greatly enjoyed. Key areas of work were: Contact tracing, vaccine line, and inbound calls. Key elements of contact tracing interviews included providing self-isolation advice, identifying any high risk locations visited and who the individual had recently been in close contact with. I took up opportunities to be involved in special projects such as quality checking and case review projects which kept the role varied and exciting. My role required me to demonstrate excellent communication skills in order to build a rapport with the individual to conduct interviews and provide advice successfully and warmly under what were be stressful circumstances for many. IT proficiency and attention to detail were also required in order to use the online systems and databases efficiently such as Microsoft Teams, 8X8 and the Case Management System (CMS), and record information accurately. Due to working from home, working independently and time management were key, along with communicating with team leaders and supporting colleagues. I had to demonstrate that I am able to work under pressure as calls were often challenging and the workload high. In addition I had to be alert and sensitive during calls, as on occasion, an individual’s wellbeing had been at risk and to provide intervention and/or additional support where needed. Also due to the ever-changing nature of the pandemic and government guidelines adaptability and flexibility were key and the openness to keep learning and updating knowledge and skills which I love doing. On 17/07/2021 I completed the certified Covid-19 Contact Tracing course from the Johns Hopkins University in preparation for this role.

As with being a contact tracing practitioner, this role heavily involved contact tracing of individuals who had tested positive and their contacts, along with work on inbound calls and vaccine lines. There was also much work done within border monitoring, in this area my role was to conduct traveller interviews for individuals who had travelled recently to ensure they had the correct information and resources for self-isolation. This was highly rewarding as many travellers were grateful to receive our calls clarifying information for them. Communication, adaptability and organisation skills were vital in this role due to its fast paced and ever changing nature as a result of the pandemic. On 15/01/2021 I successfully completed the certified Zero Suicide Alliance (ZSA) suicide awareness training as part of this role.

Aberdeen, Scotland, United Kingdom

Provided excellent customer service to new, existing and potential customers, carried out financial transactions at the till, answered queries and contributed as a member of the branch and wider Barclays team. Was required to work in partnership with other areas such as the business, mortgage, and currency teams. Was also required to support new colleagues and customers for example with how to use the tills or self-service machines, in addition to promoting products and services. Role also involved regularly delivering morning huddles/meetings to the rest of the branch team, and working to the Barclays values of respect, integrity, service, excellence, and stewardship and the 5 star conversation framework which I applied in my day-to-day work.

Aberdeen, Scotland, United Kingdom

Provided excellent customer service, till service, promoted sales and ensured shop floor was tidy and customer-friendly. Adapted to different types of people and communicated well, even in challenging situations. Was friendly and approachable with a “here to help” attitude to ensure I provided the best customer service. During busier periods, team work was heavily relied upon to ensure customer service standards did not drop.

Master Of Science - Msc, Public Health And Health Promotion

Modules studied: Principles and concepts of health promotion and public health, evidence-based public health, global health, population.

Bachelor Of Dental Surgery - Bds, Dentistry, *Discontinued Study

Discontinued study in second year as I realised this wasn’t the career for me, however I gained valuable experience. Courses studied.

Bachelor Of Science - Bsc, Biomedical Science - Anatomy, 2:1

Courses studied included psychology, sports science, developmental biology and embryology, medical science, organismal biology, chemistry.

Education record