Alex Nuonsy Email & Phone Number

Fort Collins, Co, Us

Fort Collins, Colorado, United States

Delivered IT support to over 1000 employees in a healthcare setting resolving hardware and software issues through the Freshdesk ticketing system via walk-ups, calls, and emails. Maintained a 97% CSAT rating.Managed user authentication and authorization in AD DS, M365, Azure, Entra, and Brivo, and ensured compliance with HIPAA regulations.Procured and maintained over 2000 devices, including Dell laptops and Verizon iPhones, while coordinating warranties and vendor relationships.Imaged and deployed Windows 10 and 11 computers. Replaced and upgraded old deployments to keep the device fleet modern. Maintained Windows Deployment Services server with updated software and driver packages.Participated in weekly meetings to address concerns and offer suggestions to streamline and improve IT systems and processes. Automated tasks using PowerShell scripts, enhanced existing IT processes, and documented solutions in knowledge base articles.

Fort Collins, Colorado, United States

Exemplary hybrid/remote technician manages and prioritizes 1600 monthly customer incidents through a spectrum of communication channels using ServiceNow ITSM platform: proficiently handling phone calls, internal ticketing system queries, emails, and chat interactions while maintaining 4.9/5.0 CSAT rating.Serves as a pivotal intermediary, adeptly collecting pertinent information before orchestrating escalations to various IT units including Infrastructure, Security, and Data teams.Swiftly diagnoses issues related to hardware, software, networking, access, VPN, and mobile devices.Applies modern tools, such as BeyondTrust Remote Support, to triage Windows and Mac devices.Conducts essential administrative tasks daily, such as: user account management in Active Directory, Okta, Infor M3, AWS, and strategic allocation of software licenses.Educates end-users and provides knowledge base articles to fortify stakeholder assurance towards Service Desk.

Vestal, New York

Prepared and served menu items, such as maki, nigiri, sashimi, and salads, to customers during business hours.Catered to off-site events, including weddings and holiday partiesCreated specialty items to meet client requestsProvided excellent customer service, while building rapport and brand loyalty

Owego, New York

Deskside Support ServicesUpgrade and track user machine upgrades from Windows 7 to Windows 10Customer support; tracking and resolution of hardware and software issues in Remedy/ServiceCentralSoftware deployment, both manually and via System Center Configuration ManagerAdminister user accounts within Active DirectoryMaintain company hardware assets in auditing systemPhysical setup of end-user equipment