Head, Research & Insights I India Sa I
San Francisco, California, Us
Led the Research and Insights function for Rides and EATS business for India SA.• Set up the Insights function for Uber India market that was responsible for delivering customer insights which lead to growth-oriented outcomes for business and represent the voice of the customer in decision making. • Responsible to design research across traditional, digital and analytics toolkit and engage with global/ local stakeholders to develop world-class experience for Riders, Driver partners and Eaters.• Led a wide spectrum of research - Product Research, Customer Satisfaction, Product Architecture, IMC, KPI measurement, New product launches, Global research.