Key Responsibilities:Expertise in Critical Devices: Specialize in anesthesia systems, ventilators, and defibrillators, ensuring these critical medical devices are maintained and operated to the highest standards.Customer Relationship Management: Develop and maintain strong customer relationships, ensuring a seamless experience during field visits and delivering high-quality service.Technical Support & Escalations: Work closely with the leadership team to provide technical support, manage escalations, and resolve issues efficiently.Clinical Training & Education: Lead clinical training sessions, conduct equipment demonstrations, and provide in-service education to ensure clinical end users are fully equipped to operate and maintain critical devices safely.Technical Communication: Simplify complex technical information for non-technical users, ensuring clinical staff can confidently use the equipment.Sales & Marketing Collaboration: Collaborate with sales and marketing teams to inform sales strategies and provide market intelligence, ensuring alignment with customer needs.Technology Solutions & Integration: Deliver and facilitate tailored technology solutions, working closely with customers' IT departments to ensure seamless integration and connectivity.Project Management: Develop and execute project plans for capital equipment installations, including managing milestones, resource allocation, and stakeholder engagement.

Expertise in Critical Medical Devices: Specialize in critical medical devices including anesthesia systems, ventilators, patient monitoring systems, and ultrasound equipment, ensuring they are maintained and operated to the highest standards.Customer Relationship Management: Develop and maintain key customer relationships, ensuring a positive customer experience during field visits and establishing long-term client partnerships.Technical Support & Operational Excellence: Work closely with the leadership team to provide technical support, manage business as usual (BAU) operations, and ensure operational hygiene.Technical Escalation Management: Handle technical escalations through a robust customer relationship management and stakeholder management framework. Develop and manage communication plans to address technical issues and resolve problems efficiently.Leadership & Mentoring: Lead, coach, and mentor engineers, enhancing their technical skills and providing constructive feedback to support their personal and professional development.Technical Communication: Communicate complex technical information to non-technical users, including clinical end users, in a simple and understandable manner, regardless of their level of expertise.Sales & Marketing Collaboration: Assist the sales and marketing teams by providing market intelligence and end-user feedback, contributing to the development of effective sales strategies.Technology Solutions & Integration: Deliver and facilitate technology solutions related to medical devices, working closely with customers’ IT departments to ensure seamless integration and connectivity.Operational Improvement: Actively contribute to the design and implementation of operating model changes, business process improvements, and digital transformation initiatives to increase productivity and efficiency.

Preventive Maintenance and Corrective MaintenanceCalibration of EquipmentsData Base Management of Equipments