• High-quality technical support to computer and system users via telephone, electronically or in person. • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. • Troubleshoot and resolve software and hardware issues, including installation, configuration, and maintenance. • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. • Manage user accounts, permissions, and access rights in line with company policies. • Monitor and maintain the performance of IT systems, networks, and servers. • Stay updated with the latest technology trends and advancements to provide proactive IT support.• Always maintain high level of customer service, ensuring that users are treated professionally and respectfully.• Execute Windows OS installation, upgrade, and deployment procedures proficiently.• Troubleshoot authentication issues and access-related problems in Active Directory.• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. • Expertly assemble, disassemble, configure, and upgrade computer systems as required.• Diagnose technical issues remotely using tools like TeamViewer and other remote connection applications.

• Develop and implement highly responsive and visually appealing WordPress websites that increased user engagement by 35% and reduced bounce rate by 20%, resulting in an improved online presence for clients. • Optimize website performance by reducing page load time by 50% through implementing effective caching strategies, reducing server requests, and minimizing file sizes; resulted in improved search rankings and enhanced user experience. • Collaborate with cross-functional team members to design, develop, and test HubSpot and WordPress websites that drove lead generation efforts and achieved a conversion rate of 15% and contributed to $50k+ in revenue.

• Utilized advanced understanding of CSS and HTML to ensure seamless integration of complex design elements into client websites, resulting in a 75% decrease in site loading times.• Developed and implemented a streamlined system to significantly reduce the initial environment setup time for WordPress to just 5 minutes through a one-click solution. • Worked with UX design, product, and other teams to create not only brand deliverables, but to carry the brand systems through on the website, application, and other aspects of projects. • Optimized website loading speeds by implementing best practices for image compression and code optimization, resulting in an average of 2 seconds faster loading times for client websites.